Academic Affairs Coordinator

Your Role:

The Academic Affairs Coordinator contributes to the local Academic Affairs team in the many academic functions at the CEA CAPA Florence Study Center. The Coordinator serves as a resource for both students and faculty in the preparation of programs and in their daily delivery.  This position works closely with the Senior Coordinator, Academic Affairs to prepare and reserve for—and occasionally – accompany onsite field studies with faculty, keep track of course costs and helps with the editing of course syllabi.  

What You’ll Do:

Academic Administration

• Partner with Senior Coordinator, Academic Affairs to work accurately with academic records programs and learning management systems on: 
  • Add/drop
  • Attendance 
  • Syllabus checks and course logistics forms.
• Collaborate with other academic staff and IT resources (local and non) to ensure proper functionality of classroom technology.
• Assist in the training, support, and troubleshooting of faculty and students on CEA CAPA’s academic and learning support systems:  Canvas, Online UNH Library and Salesforce.
• Assist in presenting regular faculty meetings to ensure faculty are abreast of policy changes, expectations, new systems and to allow for conversation.

Faculty Support

• With Senior Coordinator, Academic Affairs, disburse course fund monies to professors for site visits, guest speakers, field trips, etc. and ensure accurate expense reporting on a monthly basis.
• Be available for Custom Program visiting faculty to assist with queries and difficulties during their program.
• Occasional proctoring of exams.

Student Support

• Inform professors of the approval of students’ academic accommodations, and assist in their roll-out, as necessary.
• Be available for students with academic difficulties that may arise during an academic session.
• Assist Senior Coordinator, Academic Affairs to monitor student progress and academic success, and meet with those who exhibit problematic behaviors/attendance to help them to complete their program abroad in a positive way.
• Support staff that deal with escalated Health & Safety situations.
• When full-time, participate in Emergency Phone rotation.

What Makes a Great Candidate:

• BA in any field of study, Master’s degree is a plus.
• Fluency in English and Italian; authorization to work in Italy.
• Knowledge of the city and its cultural offerings and learning opportunities.
• Previous first-hand study abroad experience, and experience in working with study abroad programs.
• Enthusiastic about studying abroad and international education.
• Computer literate (Microsoft Office and Internet proficiency).

Core Competencies

• Attention to detail and particularly to the U.S. value of customer service.
• Demonstrate empathy and firmness in dealing with student issues.
• Demonstrate commitment to customer service and student support.
• Ability to address both daily work and unanticipated situations. Exhibit flexibility when scheduling will require, and in facing unforeseen challenges during a workday.
• Display excellent communication and organizational skills.
• Skilled as both an independent worker and in working in a team; collaborative and able to work towards a common goal with a good sense of humor. 

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. 

Who We Are:

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.   

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.