What are the responsibilities and job description for the TSA Airport Screening Operations Manager position at Culmen International?
Culmen International is seeking an experienced Airport Screening Operations Manager to support the TSA in Rochester, NY.
This is an exciting opportunity for experienced aviation security and operations leaders who thrive in fast-paced, mission-critical environments and know how to turn strong teams, smart staffing, and operational data into exceptional performance.
Reporting to the Task Order Project Manager, the Operations Manager will lead day-to-day passenger and baggage screening operations, ensuring effective staffing and supervision, TSA compliance, efficient passenger throughput, and strong operational performance.
Be at the Center of Mission Success
Every day at an airport brings new operational demands. Successful screening operations require leaders who can anticipate challenges, deploy people effectively, make sound decisions, and keep teams focused on both security and the passenger experience.
As an Airport Screening Operations Manager with Culmen International, you will have the opportunity to lead frontline operations where your decisions have an immediate impact on workforce readiness, screening performance, passenger throughput, and the overall effectiveness of the mission.
If you are an experienced operational leader who excels at bringing together people, performance, security, and service, we want to hear from you.
- Lead daily passenger checkpoint and checked-baggage screening operations.
- Manage STSOs and other operational supervisors, maintaining effective supervisory coverage across shifts.
- Develop and adjust operational schedules based on passenger volumes, flight schedules, staffing availability, and screening requirements.
- Monitor checkpoint wait times, passenger throughput, staffing utilization, security effectiveness, and overall operational performance.
- Coordinate with TSA/FSD personnel and airport stakeholders on daily operational requirements.
- Lead the implementation of new or revised TSA screening procedures and directives.
- Identify operational risks, performance gaps, and workforce issues and implement appropriate corrective actions.
- Support incident response, irregular operations, contingency staffing, and surge requirements.
- Develop frontline supervisors while reinforcing a culture of accountability, professionalism, security effectiveness, and customer service.
- Use operational data and performance metrics to identify opportunities and drive continuous improvement.
- Prior STSO, Transportation Security Manager, SPP Operations Manager, or comparable experience.
- TSA SPP experience.
- Experience with both passenger and checked-baggage screening.
- Bachelor's degree or equivalent combination of education and experience.
- Experience using operational data to improve throughput, staffing efficiency, and screening performance.