FINANCIAL COUNSELOR (12270)

Job Summary:        

• Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script. Issue follow-up letter on patients not seen during the stay.    
• Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.
• Resolve issues on the spot if at all possible.    
• Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.    
• Respond to email and voicemail within 24 hours.    
• Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts.    
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.      
• Uphold and promote patient safety and quality.     

Education:                
High school diploma required.                  

Experience:                
 Two years' medical office setting required. Two years' customer service skills required. Computer skills required.                

Additional Skills/Abilities:                
 Must be proficient in Microsoft Office Suite of products.