Service Technician - Apprentice

Job Title: Service Technician Apprentice

Reports To: Service Dept./Measurement Dept. Supervisor

Residency Required: Yes

Work Location: Cullman Office - 1550 County Road 715 Hanceville, AL 35077

Last Revision: July 16, 2026

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SUMMARY

Responds to service calls and customer service requests performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Performs routine maintenance on gas meters and regulators as needed.

· Troubleshoots and performs service calls including inspections, turn on/turn offs, meter removals, and read on/read offs as directed.

· Sets residential and small commercial meters as directed.

· Performs gas pilot lighting to meet customer needs.

· Installs gas piping for residential, small commercial, and agricultural customers as directed.

· Troubleshoots, inspects, and repairs customer appliances and equipment as directed.

· Performs gas pilot lighting to meet customer needs.

· Loads and unloads materials and equipment, and keeps vehicles stocked with materials.

· Cleans, paints, and maintains above ground facilities as directed.

· Assists with meter reading as directed.

· Follows proper safety standards, procedures, and policies.

· Performs job duties independently and in crew work settings.

· Any other tasks or assignments as needed.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform or assist service technicians with each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

High School diploma or GED. Previous gas plumbing experience is a plus.

COMMUNICATION SKILLS

Ability to read, interpret and comprehend documents such as safety rules, operating and maintenance plans, and drawings and procedure manuals. Ability to interact and effectively communicate with supervisors, co-workers, and customers.

COMPUTER SKILLS

Ability to use Microsoft Office programs (Outlook, Word, Excel) as required to perform job tasks. Field employees are required to use a laptop or other mobile devices to complete service orders and look up meter and usage information.

MATHEMATICS SKILLS

Ability to perform and/or solve routine mathematical calculations and problems. Ability to perform these concepts using basic high school mathematics such as addition, subtraction, multiplication, division, fractions, and percentages.

REASONING/COMPLEXITY

Ability to use some judgement to carry out instructions furnished in written, oral, or diagram form to perform routine installations, calculations, and solve problems.

PHYSICAL DEMANDS

Regularly required to stand, walk, use hands to handle equipment or tools, reach with hands and arms, crawl, climb or balance, and regularly required to lift and/ or move up to 50 pounds.

WORK ENVIRONMENT

Regularly works around energized equipment, natural gas, other underground utilities, moving mechanical parts, and electricity. Frequently exposed to traffic hazards and outside weather conditions, including but not limited to; wet/humid conditions, extreme heat, and extreme cold. Occasionally exposed to high precarious places and confined spaces including attics, basements, and crawl spaces.

CERTIFICATES, LICENSES, TRAINING

Valid Alabama’s Driver’s License. Must complete DOT gas pipeline basic Operator Qualification courses as assigned. Must have or obtain Apprentice Gas Fitters card. Ability to obtain Journeyman Gas Fitters Certification within 2.5 years.

OTHER REQUIREMENTS

Maintain safe work habits and follow accepted safety standards, procedures, and policies; availability to work scheduled and unscheduled times to accommodate customer demands and emergency situations, including nights, weekends, and holidays. Position subject to standby/call rotation. Must be able to pull standby/call within a year of hire date. Advanced Operator Qualification courses must be completed as assigned or directed. Must be dependable, meet attendance expectations, and maintain good driver’s record. Willing and able to attend training seminars to enhance job knowledge, including online training programs when necessary. Subject to pre-employment and random drug testing program.

Pay: $19.00 - $26.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person

Salary : $19 - $26