What are the responsibilities and job description for the GM/Sales Manager position at Culligan Water?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Title: General and Sales Manager
Reports to: Owner / CEO
Status: Full-Time, Exempt
Role Summary
The General and Sales Manager is responsible for overseeing the total operation of the business while maintaining a primary focus on driving sales growth. You will lead a diverse team, manage the P&L (Profit and Loss), and design sales strategies that ensure long-term profitability. This role requires a \"player-coach\" mentality—someone who can lead from the front in high-stakes negotiations while also ensuring operational efficiency and employee engagement.
Key Responsibilities
Sales Leadership & Strategy
Revenue Growth: Develop and execute annual sales plans to meet or exceed revenue targets.
Pipeline Management: Oversee the sales funnel, ensuring a consistent flow of leads and high conversion rates.
CRM: Evaluate and Implement a new CRM that can drive leads to appointments to sales, using automated lead nurturing and a sales funnel to follow through on all leads.
- Key Account Management: Directly manage high-value client relationships and assist the sales team in closing major deals.
Training: Recruit, train, and mentor sales staff on closing techniques, CRM usage, and product knowledge.
Operational Oversight
P&L Management: Monitor financial performance, manage budgets, and implement cost-control measures.
- Workflow Optimization: Streamline internal processes to improve customer experience and delivery timelines.
Compliance: Ensure all business activities adhere to local laws, safety regulations, and company policies.
Team Management & Culture
Performance Reviews: Set clear KPIs (Key Performance Indicators) for all departments and conduct regular performance evaluations.
- Culture Building: Foster a high-performance, inclusive, and motivating work environment.
- Conflict Resolution: Act as the final point of escalation for internal staff issues or customer complaints.
Required Skills & Qualifications
Requirement | DescriptionExperience | 5 years in a management role with a proven track record of hitting sales quotas.
Education | Bachelor's Degree in Business, Marketing, or a related field preferred but not necessary (or equivalent experience).
Technical | Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite.
Communication | Exceptional negotiation, public speaking, and interpersonal skills.
Financial Literacy | Strong ability to read balance sheets, P&Ls, and financial forecasts.
Key Performance Indicators (KPIs)
A successful candidate will be measured by:
- Total Revenue vs. Budget: Meeting or exceeding monthly and annual goals.
- Sales Conversion Rate: Improving the efficiency of the sales team.
- EBITDA/Net Profit: Maintaining healthy margins through smart operational spending.
- Employee Retention: Keeping turnover low and morale high.
Ideal Candidate Profile
We are looking for a visionary with a grit mindset. You should be comfortable pivoting between a board meeting and a sales floor. You are a natural problem-solver who doesn't wait for permission to fix a bottleneck and who finds genuine satisfaction in seeing your team hit their personal and professional goals. Water treatment experience preferred, but not necessary.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.