Field Service Technician II

The Field Service Technician II is responsible for start-ups, trouble-shooting, repairs and training on Culligan Commercial and Industrial water treatment systems.  Work is performed in a wide range of industries from data centers, manufacturing facilities, food & beverage, hospitals, etc…  It requires a solid understanding of water treatment principles along with a wide range of technical skills (mechanical, electrical, programming), clear communication, a professional demeanor and attention to detail.  This role builds an excellent foundation for a long-term career in the water industry, potentially leading to other opportunities in Project Management, Application Engineering, Project Engineering, Product Management and so on. Travel exceeding 50% may be required for short periods to meet customer needs, including occasional international travel.

Responsibilities:

• Perform system checkouts, assist with system startups, and verify proper equipment operation.
• Troubleshoot and repair electrical, mechanical, and programming issues.
• Train customers on system operation, maintenance, and performance adjustments.
• Conduct water analyses and field testing to verify system performance and water quality.
• Complete detailed service reports and documentation accurately and on time.
• Maintain and calibrate test instruments and equipment.
• Support the sales and engineering teams with site assessments and technical insights.
• Maintain a professional, courteous demeanor in all customer interactions.
• Organize and maintain tools, spare parts, and vehicle inventory.
• Respond to emergency service calls, including occasional after-hours or weekend work.
• Comply with company and customer site safety requirements.
• Perform other duties or special projects as assigned.

Requirements:

• Bachelor’s degree in a technical field (Engineering preferred); equivalent experience considered.
• Strong mechanical aptitude and working knowledge of electrical systems required, this includes programming PLC/VFD/HMI devices.
• Minimum of 5 years service experience in water or related technical field
• Ability to read and interpret technical drawings, blueprints, electrical schematics, and P&IDs.
• Capable of lifting up to 50 lbs unassisted.
• Comfortable working in varying environmental and site conditions.
• Willingness to travel up to 50% or more, including internationally.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Integrity                                          Resourcefulness                                 Customer Focus

Team Player                                    Adaptability                                        Excellence

Target Salary Range: $80,000 – $110,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).      

Salary : $80,000 - $110,000