What are the responsibilities and job description for the San Diego Client Advisor position at Cullen Jewellery?
About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.
As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.
From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.
About the position
We’re excited to announce the opening of our fifth US showroom, San Diego , and we want you to join the team! As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful new showroom with a start date at the start of June. The address of the showroom will be La Plaza La Jolla, 7863-7877 Girard Ave.
Consistent working hours required:
- Tuesday - Saturday 11am-7pm
If you have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!
Key Responsibilities include
- Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes.
- Coordinate aftercare services consultations including resizing, creating invoices, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives.
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
- Completing ad-hoc tasks such as stock takes, changing product displays, inventory, and managing postage tasks as required.
What are we seeking?
- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
- High attention to detail and commitment to providing exceptional client experiences.
- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes.
- Ability to work effectively as part of a team to achieve common goals.
- The right to work in the US.
- Capacity to work on a Tuesday – Saturday roster consistently.
What we offer
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of San Diego, we offer all our team members with a range of benefits including:
- A supportive and collaborative work environment
- An Employee Assistance Program for you and a family member to utilise
- Generous staff and family / friend discounts
- Team events and initiatives included as part of our wellbeing program
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
Agencies, thanks for thinking of us - but we have this one covered! #cullenjewellery
Benefits:
Health Insurance, Vacation & Paid Time Off, Work From Home