Health Center Operations Manager

UNITE HERE HEALTH serves 190,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

This is a Neighborhood Health Center Opening

The Manager of Culinary Health Center manages the day-to-day operations across the Culinary Health Center according to the duties delegated by the Health Center Administrator. The Manager of CHC works to remove obstacles and barriers ensuring efficient healthcare delivery among Health Center provider partners, and other Health Center departments. This is a people manager role, leading and mentoring a team of Health Center Ambassadors. The Manager provides leadership in the pursuit of effective and efficient center operations that contribute to the delivery of high-quality Health Center experience for our members.

Essential Job Functions And Duties

Leadership Role

• Reports daily staffing and coverage updates to the Health Center Administrator and provides support throughout the day/week to ensure there are no gaps in service.
• Acts as an effective and professional liaison and maintains robust rapport with provider partners, Fund staff, CHC Departments, and Patients through rounding and attending department meetings.
• Provides leadership, training, and supervision to the Health Center Ambassadors, in addition to guidance and coaching for other Health Center employees.
• Completes and communicates employee performance evaluations and is responsible for administrative duties and functions as assigned.
• Works closely with Human Resources regarding employee related issues, training, staff development, and center-wide initiatives.
• Influences and represents the Health Center and Fund’s core values in all interactions, ensures 5-star service is delivered by front-facing and back-facing employees.
  
  

Operational Role

• Consults with Health Center Administrator concerning center-wide initiatives, employee/patient grievances, and staffing/provider partner concerns.
• Handles patient grievances timely with adherence to the Culinary Health Center’s values and the principles of patient privacy and security of Protected Health Information (PHI) in conjunction with the Patient Experience Team in a timely manner.
• Demonstrates critical thinking and problem-solving acumen by formulating innovative solutions that aid in service improvement, consulting with Health Center Administrator as appropriate.
• Assists in ensuring the Health Center maintains compliance with all established policies and procedures.
• Works collaboratively with Culinary Health Fund provider partner management teams and Fund staff to ensure Health Center services are delivered in a manner that is consistent with the Health Center’s mission, vision, and values.
• Reviews, updates, and implements policies, procedures, and training that helps support efficient center workflows, productivity, quality improvement and customer service in collaboration with Health Center and Fund leaders.
• Competently assist in Health Center initiatives that pertain to population health and care delivery.
• Responsible for generating and analyzing operational reports and surveys as needed.
• Creates and implements quarterly goals, action plans, and follows through on initiatives as requested.
• Exemplifies the Fund’s values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement
  
  

Essential Qualifications

• 4 ~ 6 years of healthcare leadership or healthcare administration experience
• 2 ~ 3 years of functional management experience
• Working knowledge and experience in hospitality or ambulatory setting, required
• Proven track record in collaborative management across independent working groups
• Knowledge of federal and state regulations that affect center operations, including HIPAA
• Required: Bachelor’s degree in Business Administration, Hospitality, or Healthcare Administration or equivalent experience; Clinical experience a plus
• Successful completion of a reputable customer service or guest experience training program
• The flexibility to travel (10% - 15%, mostly local) as needed
• Preferred fluency in English and Spanish
  
  

Salary range for this position: Salary: $103,300 - $129,100. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, and rotating Saturdays, 7.5 hours per day (37.5 hours per week) as an onsite employee in the Culinary Health Center. 10% - 15% travel (mostly local), as needed required.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).