What are the responsibilities and job description for the Customer Experience Manager position at Culinary Depot?
Overview
We are seeking a dedicated and dynamic Customer Experience Lead to lead our customer service team and enhance the overall customer journey. The ideal candidate will have a strong background in Customer Service and exceptional communication skills, and a passion for delivering outstanding customer service. This role is crucial in ensuring that our customers receive the highest level of support and satisfaction while fostering a positive work environment for our team.
Responsibilities
- Oversee daily operations of the customer service department to ensure efficient processes and high-quality service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Train, mentor, and manage a team of customer service representatives, ensuring they are equipped with the necessary skills to excel.
- Analyze customer feedback and market trends to identify areas for improvement.
- Collaborate with other departments to align on product offerings, pricing strategies, and promotional campaigns.
- Maintain administrative records related to customer interactions, team performance, and operational metrics.
Skills
- Excellent communication skills with the ability to engage effectively with customers and team members.
- Proficient in administrative tasks related to customer service operations.
- Demonstrated capability in team management, fostering collaboration, and motivating staff towards achieving common goals.
Join us in creating exceptional experiences for our customers while leading a passionate team dedicated to excellence!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Spring Valley, NY 10977 (Required)
Work Location: In person
Salary : $20 - $25
