What are the responsibilities and job description for the Client Success Representative (Remote) position at Culinary Agents?
We are looking for a dedicated individual with previous customer service experience to join our NYC-based team as a Client Success Representative!
*** This position is currently remote, with future plans to return to in-person operations at our Manhattan office in Midtown. Access to reliable Wi-Fi/internet is required. ***
This position reports directly to the Client Success Manager and will be responsible for a variety of tasks to support our customers, ensuring their success on our platform and providing an open channel of communication for questions, feedback, and issues.
If you are looking to join an innovative company changing how the hospitality industry connects, please apply!
RESPONSIBILITIES
Customer Support
- Act as point-person for troubleshooting and fielding customer and talent inquiries (e.g., questions, complaints, escalated issues as appropriate)
- Collaborate with internal teams (e.g., Operations, Product, Management) to address customers' needs
- Maintain accurate customer records and support ongoing data operations
Account Growth
- Assist Sales team by identifying up-selling and/or cross-selling opportunities
- Execute targeted campaigns to maintain customer satisfaction and provide proactive support
- Recommend new strategies to improve customer retention
Reporting & Strategy
- Track key account metrics for self-service platform customers (e.g., success KPIs)
- Report customer feedback and collaborate with Product team to continually evolve solutions
QUALIFICATIONS
- A minimum of two (2) years of previous experience in a customer service or account management role (e.g., Client Relations, Customer Service Department, etc.)
- Bachelor's Degree in Business Administration, Marketing, Communications, or related field — or equivalent work experience
- A proven track record of exceeding customer satisfaction goals
- A positive, customer-oriented attitude
- Creative problem-solving skills
- Excellent communication skills, both verbal and written
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- Proficiency in MS Office and Google Docs
- Ability to work independently and remotely
- Hospitality industry experience is a plus, but not required
Salary : $52,500 - $57,500