Principal Customer Delivery Manager

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes.

About The Role

We are looking for a Principal Customer Delivery Manager to join our team.

As a Principal Customer Delivery Manager, you’ll be the strategic driver behind the success of our customer accounts. You’ll oversee the integration and delivery of CUJO AI’s cutting-edge products and services, ensuring seamless execution and high customer satisfaction. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about turning complex challenges into impactful solutions.

In This Role, You Will:

• Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
• Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
• Lead architecture reviews, change management processes, and incident resolution efforts.
• Manage customer billing, cost estimation, and growth projections.
• Facilitate firmware and cloud development testing, live sessions, and release communications.
• Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
• Drive continuous improvement in delivery processes and customer engagement.
  
  

Requirements:

What We’re Looking For:

• 7 years of experience in Project or Program Management.
• 4 years in customer-facing roles, including 2 years in Customer Success.
• 3 years in a Customer Delivery Manager role or equivalent.
• Strong understanding of firmware delivery and AWS fundamentals.
• Excellent communication skills and a proactive, solution-oriented mindset.
• Experience with incident and change management, backlog triage, and cross-functional coordination.
  
  

Why Join CUJO AI?

• Flexible Work – Hybrid or fully remote options based on your location.
• Team Gatherings – Annual company events and team activities.
• Career Growth – Training bonuses for professional certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
  
  

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!

📅 Apply by October 5, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

📩 Apply via our recruitment portal. Questions? Email us at careers@cujo.com.