Assistant eCommerce Sales & Operations Manager

Assistant eCommerce Sales and Operations Manager

Location: Orlando, Florida

Job Type: Full-time, on-site

About Cufflinks Depot

For more than 20 years, Cufflinks Depot has helped customers express their personal style through distinctive cufflinks and men’s accessories. What began as a young couple’s vision has grown into one of the largest eCommerce retailers specializing in cufflinks and men’s accessories.

We design, create, and manufacture many of our products, including our industry-leading custom cufflinks. Our experienced team manages the process from design and engraving through production, fulfillment, and customer service.

Although we have grown, we remain a family-run business committed to superior quality, exceptional service, and the personal attention our customers cannot find elsewhere.

About the Role

Cufflinks Depot is seeking a hands-on Assistant eCommerce Sales and Operations Manager to work directly with the owner and help coordinate our daily website and custom sales, customer service, inventory, and order-fulfillment activities.

This is an execution-focused role with opportunities to contribute ideas and make a visible impact. You will assist in implementing business priorities, keeping daily workflows organized, supporting our small team, and identifying practical ways to improve sales, operational efficiency, and the customer experience.

Because we are a close-knit company, the ideal candidate is comfortable wearing multiple hats and moving between customer communication, custom sales order management, inventory, reporting, and fulfillment coordination. You are organized, resourceful, self-motivated, and willing to step in wherever needed.

Responsibilities

eCommerce Sales and Customer Growth

• Assist the owner in executing online, retail, wholesale, and custom-product sales initiatives.
• Monitor product and sales performance, including revenue, inventory availability, and customer trends.
• Help identify opportunities to increase online sales, repeat purchases, and customer engagement.
• Engage with customers through timely, professional, and sales-focused communication.
• Respond to product questions and help customers select appropriate products, customization options, and gifts.
• Support wholesale, corporate gifting, custom-product, and high-value customer accounts.
• Recommend website merchandising and product-page improvements that can enhance the online shopping experience.
• Maintain awareness of trends in men’s fashion, accessories, gifting, and eCommerce.

Daily Operations and Order Management

• Help coordinate daily eCommerce operations from order placement through production and shipment.
• Review incoming orders for accuracy, special instructions, engraving requirements, and delivery deadlines.
• Communicate customer requests to our warehouse, engraving, production, and shipping teams.
• Monitor open and special orders, following them through completion to ensure an excellent customer experience.
• Assist with inventory tracking, product availability, replenishment needs, and order accuracy.
• Help organize priorities and workflows during busy periods.
• Identify operational issues and recommend practical solutions to the owner.
• Maintain accurate customer, product, inventory, and order information across company systems.
• Help create and maintain standard operating procedures.

Customer Service

• Provide friendly, knowledgeable, and responsive service by phone, email, and other customer-service channels.
• Proactively resolve customer concerns in a professional and cost-effective manner.
• Manage customer accounts and maintain accurate records of conversations, requests, and order details.
• Coordinate returns, exchanges, replacements, and order corrections when needed.
• Look for opportunities to turn customer inquiries into sales while maintaining a helpful, low-pressure approach.
• Share recurring customer feedback and product requests with the owner.

Team Coordination and Support

• Work closely with the owner to communicate daily priorities and keep projects and orders moving forward.
• Help coordinate work among customer service, inventory, engraving, production, and fulfillment.
• Provide day-to-day guidance and support to team members when requested.
• Assist with training employees on products, systems, customer service, and operating procedures.
• Encourage accountability, teamwork, and clear communication.
• Help maintain a positive, organized, and customer-focused work environment.
• Assist with scheduling and workflow coverage as needed.

Required Qualifications

• Three or more years of experience in eCommerce, sales, customer service, retail operations, business operations, or a related field.
• Experience coordinating workflows, projects, or team activities.
• Strong customer-service and sales skills.
• Excellent written and verbal communication.
• Strong organization, prioritization, and time-management abilities.
• Ability to manage multiple responsibilities and follow assignments through completion.
• Comfort working with sales reports, performance metrics, and spreadsheets.
• Experience using eCommerce, point-of-sale, inventory-management, CRM, or order-management systems.
• Sound judgment and a practical, solutions-oriented approach to problems.
• Ability to receive direction, take initiative, and communicate progress clearly.
• Ability to work effectively in a fast-paced, hands-on small-business environment.
• Ability to work full-time on-site in Orlando, Florida.

Preferred Qualifications

• Experience working for a direct-to-consumer eCommerce business.
• Experience with wholesale, B2B, corporate gifting, personalized products, or custom orders.
• Experience with fashion, jewelry, men’s accessories, luxury goods, or gifting products.
• Previous experience training or providing daily direction to coworkers.

The Ideal Candidate

You may be a strong fit if you:

• Enjoy working directly with a business owner and turning ideas into action.
• Are equally comfortable helping a customer, reviewing a sales report, and coordinating a complex order.
• Notice details and address potential problems before they become larger issues.
• Take ownership of your assignments without losing sight of team priorities.
• Enjoy learning new systems, products, and processes.
• Communicate clearly and follow through consistently.
• Want to grow with an established, family-run eCommerce business.

What Success Looks Like

In this role, you will help Cufflinks Depot:

• Deliver a consistently excellent customer experience.
• Keep orders, inventory, and daily workflows organized.
• Improve coordination between sales, customer service, production, and fulfillment.
• Increase online, custom, and wholesale sales.
• Identify and implement practical process improvements.
• Provide the owner with accurate, timely information for business decisions.
• Build an accountable, efficient, and collaborative team environment.

Why Join Cufflinks Depot?

• Join an established eCommerce company with more than 20 years of industry experience.
• Work directly with the owner and make a visible contribution to the business.
• Gain experience across eCommerce sales, customer service, inventory, production, and fulfillment.
• Be part of a close-knit, family-oriented team in a casual work environment.
• Take on meaningful responsibilities with opportunities to learn and grow.

Compensation and Benefits

$65,000–$75,000 per year, depending on experience.

Paid time off, paid holidays, health insurance, employee discount.

How to Apply

Please submit your résumé and a brief note describing your experience in eCommerce, sales, customer service, or business operations. We would also like to hear about one process, customer experience, or sales improvement you helped implement in a previous role.

Cufflinks Depot is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.