Field Service Representative

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Field Service Representative, you will assist the sales team with any necessary activities within the Florida sales territory. You will do this by providing stellar customer service to existing customers by completing equipment diagnostics and troubleshooting services as part of our product offering. Typical transportation method will be using company-supplied service vehicle.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Customer service and Repair

• Schedule and perform "wellness checkups” with existing customers.
• Assist sales team with product demonstrations and support.
• Troubleshoot CCTV equipment and report findings.
• Perform minor repairs to customer CCTV equipment and cables.
• Retrieve and deliver loaner equipment, as needed.

1. Communication and Continuous Improvement

• Maintain minimal loaner and parts inventory.
• Provide daily updates on business activities and customer status.
• Identify areas for improvement and suggest solutions.
• Maintain assigned service vehicle per company requirements.
• Schedule travel and manage expense reports as required.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Basic electrical and mechanical aptitude.
• Basic understanding of technical drawings.
• Experience using basic hand and power tools, including soldering equipment.
• Ability to present technical information in a professional and understandable manner.
• Safe driving record and ability to drive extensively on daily basis.

Preferred Experience, Knowledge, Skills, and Abilities

• Two-year business/education degree preferred (or military equivalent).
• Experience with pipeline inspection equipment.
• Previous service and/or training experience.
• Strong computer skills including Microsoft suite of products.
• Excellent written and oral communication skills.
• Highly motivated self-starter that can handle stressful situations.
• Ability to work independently, with excellent problem solving and decision-making skills.

Education & Certifications

• High school diploma or equivalent required.
• Two-year business/education degree (or military equivalent), preferred.

Travel & Working Environment

• Extensive driving on a weekly basis, to include rural and city driving.
• Duties may be performed indoors or outdoors, with possible exposure to hot and cold temperature extremes.
• Occasional overnight stays may be required.
• Ability to travel for business on both small and large commercial aircraft.
• Maintain excellent attendance and reliability.
• Position requires handling of equipment that has been exposed to the sewer and storm pipe environment.
• Ability to lift 50 lbs without assistance.
• Ability to climb in and out of large box trucks several times per day.
• Ability to stand/sit for extended periods.