Patient Access Representative

Description

 
Overview

The primary function of the Patient Access Representative (PAR) is to professionally respond to telephone inquiries that come into the call center from the phone system queue, back line, and provider line. This role is responsible for scheduling patient appointments, creating telephone messages/encounters, and transferring calls to other departments. The PAR is required to document all patient interactions in the electronic medical record system and must be capable of working in a call center environment. 

Knowledge, Skills, and Abilities

• Ability to understand all provider schedules and any changes that occur
• Ability to handle confidential and sensitive information.
• Knowledge of modern office methods, clerical equipment, operations, and process; must be familiar with medical terminology and abbreviations; the mechanics of HMO’s IPAs and PPOs; various medical forms, reports, and processing methods.
• Must possess and basic understanding of billing procedures; individuals working in this position must have a clear understanding of the confidentiality laws governing the physician/patient relationship and be willing to work within same.
• Complete knowledge and understanding of all CVMG office policies and procedures, including scheduling rules.
• Ability to handle a "call center" environment: Extremely fast-paced environment demonstrating the skills to navigate through a variety of tasks concurrently and effectively.
• Must be able to have substantial movements (motions) of the wrists, hands, and/or fingers.
• Maintain knowledge of basic administrative skills including PC experience using software such as excel, word, etc.
• Operate a computer and other office productivity machinery, such as a calculator, copy machine, postage machine, etc.
• Maintain knowledge of company electronic medical records software and ability to use and understand it effectively.
• Must be able to stay awake and alert during working hours.
• Thorough understanding and use of CVMG’s Core Culture at each interaction with patients, peers, and staff
• The person in this position frequently communicates with patients and outside facilities, who have questions about appointments, referrals, medication, and anything about the patient’s chart.
• The person in this position needs to occasionally move about inside the office to access file cabinets, postage machines, printers, office machinery, etc.
• Effective written and verbal communication skills
• Ability to communicate effectively on the telephone.
• Ability to demonstrate exceptional customer service.
• Ability to exercise good judgment to handle calls appropriately.
• Ability to type at a rate of 35 wpm

Core Culture

This position requires complete understanding and ability to demonstrate on a daily basis, all elements of CVMG’s Core Culture, specifically the Priorities of Growth, Customer Service, Collaboration, Trust, and Accountability. They must demonstrate CVMG’s purpose of Life, Love, and Compassion with every staff member and each patient interaction. All interactions with patients, colleagues, providers, and staff must be approached with CVMG’s philosophy of Excellence. 

Other

This job description in no way states or implies that these are the only duties to be performed by the associate(s) incumbent in this position. A review of this Job Description has excluded the marginal functions of the position that are incidental to the performance of the fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the knowledge, skills, and abilities to perform each job duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.   

Requirements

• Medical Assistant Diploma or Certificate
• Some Knowledge of medical terminology
• 1 or more years of Family Practice experience
• 2 years of EMR administration (eClinicalWorks experience preferred)

Salary : $21 - $22