What are the responsibilities and job description for the Intern – Customer Operations CX Excellence & Support position at CUC Corporate Brand?
Career Opportunity
Summer 2026 Internship – Customer Operations CX Excellence & Support
Location: Hybrid remote within FL
What makes us great…
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
Join a team dedicated to elevating every aspect of the customer experience. As a Summer Intern in the Customer Experience Excellence & Support group, you’ll gain hands-on exposure to initiatives that amplify the Voice of the Customer, ensure quality through monitoring, streamline processes with clear documentation, and support operational success through workforce management and training.
This role offers a unique opportunity to contribute to foundational support functions that drive exceptional service during a time of digital transformation.
What you’ll be working on…
The intern will assist in a variety of functions that enhance customer experience and operational efficiency, including:
- Quality Monitoring: Support performance reviews by analyzing customer interactions and identifying improvement opportunities. Skill Gained: Analytical thinking and attention to detail. Value: Learn how to evaluate performance metrics and identify improvement opportunities in real-world customer interactions.
- Voice of the Customer (VoC): Collect and synthesize customer feedback to help drive service enhancements. Skill Gained: Data interpretation and customer-centric mindset. Value: Understand how feedback drives strategic decisions and service enhancements.
- Process Documentation: Assist in creating and updating standard operating procedures and workflow documentation. Skill Gained: Technical writing and process mapping. Value: Gain experience creating clear, structured documentation that supports operational efficiency.
- Workforce Management: Contribute to scheduling and resource planning activities to optimize service delivery. Skill Gained: Resource planning and time management. Value: Learn how scheduling impacts service delivery and operational performance.
- Operational Training: Help develop training materials and support onboarding initiatives for frontline teams. Skill Gained: Instructional design and communication. Value: Develop skills in creating training materials and supporting onboarding initiatives.
- Support Functions: Provide general assistance across projects related to customer experience, reporting, and operational improvements. Skill Gained: Project coordination and adaptability. Value: Exposure to cross-functional projects that enhance problem-solving and collaboration.
- Currently enrolled in a Bachelor’s program (Business, Operations Management, Communications, or related field preferred).
Who you are:
- Currently enrolled in a Bachelor’s program (Business, Operations Management, Communications, or related field preferred).
- Strong analytical and organizational skills.
- Excellent written and verbal communication abilities.
- Proficient in Microsoft Office Suite (Excel, Work, PowerPoint). Familiarity with data visualization and analytics solutions, such as Power BI, is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
What's in it for you:
- Practical experience in customer operations and utility services.
- Exposure to customer experience strategies.
- Opportunity to contribute to meaningful projects that impact customer satisfaction and operational performance/excellence.
- Networking opportunities with leaders and professionals across multiple departments.
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com