What are the responsibilities and job description for the IT Helpdesk Tier 1 - NJ position at CubX Inc.?
About Us:
CubX is an expanding Managed Service Provider (MSP) focused on streamlining IT solutions for businesses of all types and sizes. We pride ourselves on delivering outstanding IT services with a strong emphasis on technical expertise, networking, and cultivating enduring client relationships. We are currently looking for a Help Desk Technician Level 1 who is enthusiastic about technology, skilled in Microsoft 365, Azure AD, Intune, networking, and cloud-first environments, and excels in a collaborative, fast-paced MSP atmosphere.
Want to see what what It’s really like to work at CubX?
What It’s Really Like to Work at CubX (Inside Our Team)
Why Join CubX?
At CubX, we view our clients as more than just tickets—they are our partners. We are dedicated to offering exceptional service with a personal touch. We encourage creativity, thinking beyond conventional approaches, and proactively preventing issues before they arise. We also prioritize a balanced work environment with benefits such as:
- Competitive Salary & Comprehensive Benefits: Including health, dental, vision, 401(k), and PTO.
- Professional Growth: Opportunities for training and certification to enhance your expertise in Microsoft 365, Azure, and networking.
- Engaging & Inclusive Culture: Team events, social gatherings, an onsite gym for wellness, and a supportive atmosphere that values your contributions.
We are seeking a Tier 1 IT Technician with practical experience beyond entry-level who can independently manage Tier 1 responsibilities involving Microsoft 365, desktop support, and fundamental networking without requiring constant supervision.
The ideal candidate will feel confident handling tickets, providing direct user support, and thriving in a high-energy MSP environment.
Responsibilities- Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
- Manage and prioritize your ticket queue effectively
- Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
- Troubleshoot desktop, hardware, and basic networking problems
- Maintain precise and up-to-date ticket documentation
- Assist with user onboarding, device setup, and minor projects
- Communicate clearly and professionally with clients
- Participate in occasional after-hours or on-call support
- Proactively identify and address potential issues before they escalate
- Minimum of 1 year of practical IT support experience (mandatory)
(Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable) - Capable of handling Tier 1 support tasks independently without needing constant supervision
- Microsoft 365 (Mandatory – Hands-on Experience)
- You should be proficient in performing daily Tier 1 activities, including:
- Creating and managing user accounts and licenses
- Enrolling and joining devices (Entra ID / Intune)
- Administering groups and permissions
- Performing basic troubleshooting for Exchange, Teams, and OneDrive
- Desktop Support (Mandatory – Strong Knowledge Base)
- Confident in troubleshooting Windows OS (macOS experience is a plus)
- Able to resolve typical end-user problems without escalating
- Experience with hardware, printer support, and software installations
- Networking (Mandatory – Basic Knowledge)
- Solid understanding of:
- DNS
- DHCP
- IP addressing
- Wi-Fi connectivity
- Ability to diagnose and resolve common networking issues such as connectivity, latency, and device access
- Additional Expectations
- Excellent communication skills when interacting with end users
- Ability to manage and prioritize multiple support tickets efficiently
- Comfortable working in a dynamic and fast-paced environment
- Eagerness to learn continuously and advance to higher-level responsibilities
- Competitive pay with performance-based growth
- Paid time off and company holidays
- Health, dental, and vision insurance options
- 401(k) retirement plan with company match
- On-site gym for employee wellness
- Modern, collaborative office environment
- Ongoing training and professional development
- Opportunity to work with cutting-edge technology
- Team events and employee appreciation initiatives
- Strong company culture focused on innovation and teamwork