Customer Service Manager

Facility Customer Service Manager (Floater) – Self Storage

Locations: Peninsula, San Jose, Sunnyvale & surrounding Bay Area locations
Job Type: Full-Time or Part-Time
Schedule: Flexible schedule with weekend availability required
Compensation: $21.00 – $24.00 per hour DOE
Benefits for Full-Time Employees: Medical insurance and paid vacation

Additional Compensation: Mileage reimbursement available for part-time employees traveling more than 25 miles to cover assigned storage facilities.

This is not an onsite resident position and requires regular travel between self-storage facilities.About the Role

We are seeking a reliable, professional, and adaptable Facility Customer Service Manager (Floater) to support multiple self-storage facilities throughout the Peninsula, San Jose, Sunnyvale, and surrounding Bay Area locations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working independently, and can seamlessly support different locations while delivering excellent customer service and operational consistency.

Both Full-Time and Part-Time opportunities are available. Travel between assigned facilities is a regular and expected part of this position.

Key Responsibilities

• Deliver outstanding customer service across multiple self-storage locations
• Assist with daily operations including rentals, billing, reporting, and facility security
• Process customer payments, invoices, and operational reports accurately
• Manage delinquent accounts, collection calls, and follow-up communications
• Balance daily receipts and cash drawers
• Assist with lien procedures and storage auctions
• Perform clerical duties including filing, documentation, and data entry
• Promote and sell storage units, tenant insurance, and retail merchandise
• Maintain facility cleanliness, organization, and curb appeal
• Conduct routine property inspections and monitor site security
• Provide coverage for staffing shortages and high-volume locations
• Professionally resolve customer concerns and de-escalate difficult situations

Qualifications

• Strong customer service and sales experience
• Prior self-storage or property management experience preferred
• Proven ability to handle challenging customer situations professionally
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to work independently across multiple locations
• Reliable, flexible, and adaptable to changing operational needs
• Employment history with verifiable references
• Valid California Driver’s License and reliable transportation required
• Background check required prior to employment
• Weekend availability required

Compensation & Benefits

• Competitive hourly pay: $21.00 – $24.00 DOE
• Mileage reimbursement for qualifying travel assignments
• Medical insurance for Full-Time employees
• Paid vacation for Full-Time employees
• Stable position with autonomy, variety, and growth opportunity

How to Apply

Please submit your resume along with two professional references.

Qualified candidates will be contacted for an interview.

Job Type: Full-time or part time

Benefits for Full Time :

• Employee discount
• Health insurance
• Paid time off

Work Location: In person