Field Service Specialist

Job Title: Field Service Specialist

Location: Remote, must be located in the Atlanta, GA area

Job Type: Full-time, 50% travel each month

Compensation: $32.00-$35.00/hour, Benefits

About Us: Cubiscan is an employee-owned (ESOP) technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.

Love solving real problems in the field? This hands-on role puts you at the center of automation, troubleshooting, and customer impact.

At Cubiscan, you won't just install equipment-you'll be the person customers rely on to keep critical systems running. And because we're employee-owned, the work you do directly contributes to your own success.

Job Summary: As a Field Service Specialist, you'll install, maintain, and troubleshoot material handling and automation equipment at customer sites. From dimensioning and weighing systems to barcode scanners and labeling equipment, you'll play a key role in keeping critical operations running smoothly. This is a hands-on, problem-solving role where no two days look the same-you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level.

Key Responsibilities:

• Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply)
• Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment
• Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting
• Diagnose issues and implement solutions to keep systems running efficiently
• Train customers and partners on equipment use, preventative maintenance, and basic repairs
• Build strong customer relationships by delivering responsive, high-quality service
• Identify opportunities for Service Level Agreements (SLAs) based on customer needs
• Accurately document work, parts, and service history in internal systems
• Support installations, maintenance, and service projects as needed 
• Take on additional responsibilities as needed to support the team and customers

Key Requirements:

• Hands-on mechanical aptitude and ability to troubleshoot equipment
• Ability to read and interpret schematics and technical documentation
• Strong problem-solving skills and ability to work independently after training
• Solid communication skills and ability to work directly with customers
• Comfortable managing multiple projects and shifting priorities
• Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting)
• High attention to detail and strong organizational skills

Preferred Requirements

• 2–3 years of mechanical and/or electrical experience
• Experience with automation, material handling, or similar equipment
• Technical training or education (vocational school, technical college, etc.)
• Previous field service or customer-facing experience

Education and Experience:

• High school degree or equivalent.
• Relevant technical training or hands-on experience is a plus

What We Offer:

• $32–$35/hour full benefits (health, dental, vision, 401k)
• Employee ownership (ESOP) – you're not just an employee, you're an owner
• Opportunities for professional development and career growth
• A collaborative and supportive work environment

Cubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit www.cubiscan.com.