What are the responsibilities and job description for the Social Media Customer Support Representative (Hybrid) position at Cube Hub Inc.?
Job Title: Social Media Customer Support Representative (Hybrid)
Job Description: Social Media Care Team
Location: Johnston, IA 50131 (Hybrid with an option of WFH on Friday)
Duration: 24 months (possible chance of FTE conversion)
Pay: $18/hr - $19/hr (Negotiable)
Duties and Responsibilities:
The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
Required Skills:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Effective written communication skills.
- 6 months experience with customer service / support experience.
- High comfort level and experience with consumer software applications.
- Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
- Strong computer and troubleshooting skills.
- Ability to work occasional holidays to support the business
Additional Notes:
- This position offers a retention bonus after 6, 12, and 24 months of employment.
- This position offers pay increases based on 6, 12, and 24 months of employment.
Salary : $18 - $19