Customer Support Representative (Spanish Required)

Job Title: Customer Support Representative (Spanish Required)

Location: Johnston, IA 50131 (100% Onsite)

Duration: 24 months contract with high possibility of extension

Shift Details: 1st Shift (8am-4:30pm) Mon-Fri.

Pay: $18 - $20/hr. on W2

Job Description:

Job Duties and Responsibilities:

• The ISG support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within CCMS (Case and Contact Management System). Technicians also create and maintain support tools/solutions available online.
• This position offers a retention bonus after 6, 12, and 24 months of employment.
• This position offers pay increases based on 6, 12, and 24 months of employment.
• Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.

Note: This position will require a Bi-Lingual individual to be fluent in Spanish, as well as English.

Required Skills and experience:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• 6 months experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Strong computer and troubleshooting skills.
• Ability to work off-shift hours and occasional holidays to support the business.