What are the responsibilities and job description for the Customer Support Representative II (Call Center / Tier 1 Technical Support) position at Cube Hub Inc.?
- Job Title: Customer Support Representative II (Call Center / Tier 1 Technical Support)
- Job Location: Johnston, IA 50131 (100% Onsite)
- Pay: $18.00/hr. - $19.50/hr. on W2
- Duration: 24-month contract (with possible extension)
- Shift: Mon–Fri | Any 8-hour shift between 7:00 AM–6:00 PM CST | Saturday: 8:00 AM–12:00 PM CST (as needed) | Occasional OT/Holidays.
Job Summary:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues/complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
Required Skills (Must Have):
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6 months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
Retention Bonus: Offered after 6, 12, and 24 months of employment.
Pay Increases: Offered based on 6, 12, and 24 months of employment.
Important Note: Retention bonuses and pay increases are subject to review and may be forfeited if the candidate does not complete the assignment or ends it early.
Salary : $18 - $20