Business Systems Support Analyst

Job Title: Business Systems Support Analyst

Location: East Moline, IL 61244 (Hybrid)

Contract Duration: 12 Months Contract with possibility of Extension

Shift Structure: First Shift | Standard Business Hours (Approx. 8:00 AM – 5:00 PM CST), Monday through Friday

Pay Rate: $21.00 - $24.00/hr on W2

Portfolio Requirement: N/A

Interview Process: Virtual interview via Microsoft Teams.

Job Description: Our client is the global technological leader in agricultural machinery, construction equipment, and precision technology, is seeking a customer-focused, analytical Dealer Business Application Support Specialist (IT Associate Technology Analyst) to join their Global Channel Support & Training team in East Moline, IL. In this high-touch technical and business support role, you will provide application-level support for enterprise dealer business systems used across John Deere’s extensive dealership network. You will troubleshoot functional software issues, guide dealer personnel through business process workflows, analyze transaction errors involving foundational accounting and bookkeeping records (general ledger, reconciliations, financial statements), and collaborate with backend IT teams using structured ITSM incident resolution frameworks. (Note: This is an application support role, not a hardware, networking, or desktop break-fix position).

Key Responsibilities:

• Application-Level Support: Provide responsive, customer-centric software application support for enterprise dealer management systems and commercial business tools.
• Functional & Financial Issue Analysis: Investigate and resolve software anomalies relating to dealership business workflows, including core bookkeeping, general ledger entries, inventory transactions, and financial statement reconciliation.
• Dealer & User Communication: Clearly translate technical root causes and functional workarounds to dealership staff, business users, and non-technical stakeholders.
• Incident Lifecycle & Escalation: Log, prioritize, troubleshoot, and escalate complex software defects and system bugs within established IT Service Management (ITIL) standards.
• Data Diagnostics: Utilize basic SQL queries and data analysis tools to inspect database records, verify transactions, and troubleshoot data discrepancies.
• Continuous Knowledge Sharing: Document incident resolutions, author troubleshooting knowledge-base articles (SOPs), and assist in testing software updates and new feature rollouts.

Required Qualifications & Skills:

• Experience Level: 1 years of dedicated professional experience supporting software applications, enterprise business systems, or SaaS platforms (not just basic desktop/hardware support).
• Service Desk Acumen: 1 years in a structured service desk, IT helpdesk, application support, or technical customer support environment with a proven focus on first-contact resolution.
• Accounting / Financial Foundation: Foundational understanding of Generally Accepted Accounting Principles (GAAP), including basic bookkeeping, general ledger (GL), financial statement flows, and account reconciliations.
• Process Discipline: Proven ability to follow established troubleshooting runbooks and escalate incidents appropriately while maintaining SLA targets.
• Schedule & Location: Ability to work a hybrid schedule of 4 days per week onsite in East Moline, IL (standard business hours).
• Education: Bachelor’s or Associate degree in Information Technology, Business, Accounting, Computer Science, or equivalent practical technical support experience.

Stand-Out Skills (Preferred):

• Exposure to retail dealership operations, agricultural/automotive dealer management systems (DMS), or franchise business applications.
• Familiarity with ITIL or Lean Service Management (LSM) frameworks.
• Hands-on experience with Microsoft enterprise tools (Dynamics 365, Power Platform, Power BI, or Office 365).
• Working knowledge of SQL for relational database querying and troubleshooting.
• Basic understanding of identity access management, Multi-Factor Authentication (MFA), and REST APIs.

Actual Skills Required:

1. Enterprise Software Application Support & Issue Resolution (1 Years)
2. Foundational Accounting & Bookkeeping Knowledge (GL, Reconciliations, GAAP Basics)
3. Dealer / Business User Technical Communication & Customer Experience
4. Incident Management, Runbook Execution & Ticket Escalation (ITIL/Service Desk)
5. Basic Data Diagnostics & Troubleshooting (SQL / System Logic)

Recruiter Email ID: jevin@cube-hub.com