Loan Origination Specialist

Title:             Loan Originations Specialist 

Standard Hours:         40 

Primary Location:    SA Operations Center

            110 Broadway, Suite 500, San Antonio TX, 78205

Reports to:         COO Division, Director of Member Experience 

Job Description 

The Loan Originations Specialist will work directly with a wide variety of members to ensure a stellar and speedy experience from start to finish. The Originations Specialist will act as the loan processor, primary point of contact for our members, and ensure accuracy of certification and disbursement requests. As part of the role, you will review borrower documents, identify any additional documents needed, manage borrower communications, proactively working following up on any outstanding items, identify applications in need of dedicated support, and assist with coordinating resources to for member needs. The Originations Specialist maintains ongoing book of business to track all members assisted as well as specific actions taken, roadblocks encountered and end results. This position is responsible for delivering world class member service at every turn, effectively managing pipeline activities to ensure timely completion and thoroughly documenting the process.

Responsibilities 

•    Process borrower documentation to complete application process

•    Use industry and application knowledge to identify what else may be required from members

•    Work one on one with members throughout their entire application process

•    Work through loan underwriting and processing with members

•    Proactively identify applications in need of additional support

•    Ensure all underwriting requirements are meant on each application

•    Collaborate with internal partners and clients for member resolution

•    Process escalated/review requests from beginning to end

•    Maintain book of business with all members assisted

•    Thoroughly document all interactions and actions taken

•    Help coordinate resources for member needs or concerns

•    Facilitate certification and disbursement functions

•    Work directly with school personnel for manual requests

•    Review daily disbursement reports for accuracy

•    Work with accounting team to ensure consistency and accuracy of all funding requests

•    Work with leadership to identify opportunities to streamline application fulfillment

•    Review and screen various reporting to identify members in need of assistance

•    Perform additional related duties and projects as requested

Qualifications: 

•    High School Diploma or GED, Associates Degree/Bachelor’s Degree or equivalent work experience 

•    Student lending, financial aid, consumer lending or credit union experience strongly preferred 

•    Ability to succeed in a high-volume, fast-paced environment 

•    Excellent written and verbal communication skills 

•    Self-motivated and able to track, prioritize, and ensure completion of multiple concurrent tasks 

•    Excellent people skills 

•    Organized, with a keen attention to detail and follow up 

•    Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) 

•    Ability to handle and safeguard confidential and proprietary information 

•    Exhibit superior professionalism and style in internal and external communications

Work Conditions 

•    Sitting for extended periods of time 

•    Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects 

•    Physically able to participate in training sessions, presentations, and meetings 

Minimal travel may be required for meeting with management, clients, and vendor unit business leaders

EEO