Surgery Scheduler

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.

We are seeking a highly motivated Surgery Scheduler to join our Surgical Oncology team.

This job can be performed 100% remotely, and out of state candidates will be considered.

The Surgery Scheduler provides administrative support to physicians across all surgery divisions as it relates to the management of day to day interactions with our patient population. The individual in this position will function as the liaison between patients, physicians, and medical representatives for all non-clinical issues. Responsibilities include coordinating day to day calendars and logistics for multiple physicians, managing surgical schedules across multiple sites of practice, scheduling surgical procedures, answering patient calls, verifying patient registration, completing insurance prior authorizations, ordering medical devices in advance of surgical procedures, and coordinating patient care across multiple specialties. This position works with several clinical computer/electronic systems and it is expected that with adequate training, the incumbent will become proficient in the required systems within the first 2 – 3 months of hire. This position requires a high level of interaction with internal and external customers.

The Surgery Scheduler will function as a liaison between the patient and the physician for non-clinical issues - i.e the Surgery Scheduler will not disseminate any clinical information such as diagnosis, test results, post-surgical care instructions, etc. and will be primarily focused on the scheduling of patient surgical procedures and performing administrative support duties.  All clinical information will be communicated by a nurse or physician and inquires/requests related to such information will be directed appropriately.

Essential Duties

• Manage the assigned physicians’ clinical workload including answering patient phone calls and directing them appropriately.
• Schedule patient surgeries for the Division at all metro Denver UCHealth locations via Epic.
• Obtain and upload all necessary documents to patient records prior to appointments and surgery.
• Coordinate treatment care plans across multiple metro Denver UCHealth locations and specialties.
• Manage the Surgical Procedure schedule for assigned physicians.
• Perform high level administrative assistant duties for assigned physicians as required which includes handling patient and referring provider correspondence.
• Respond to special patient requests, i.e. obtaining self-pay estimates, quotes for procedures, obtaining return to work letters, scheduling clinic visits and surgical procedures.
• Generate various types of letters in EPIC and send to patients and referring physicians.
• Call and confirm upcoming surgery dates and appointments with patients.
• Attend required meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities. 

Requirements

• High school diploma required
• Must have 2 years of experience in a healthcare setting with exposure to complex patient scheduling
• EPIC experience highly preferred
• High level verbal and written communication skills in conjunction with professional phone etiquette
• Broad knowledge of medical front office operations and medical terminology
• Familiarity with insurance plans and ICD/CPT coding

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck.  Find information about our benefits here.

CU Medicine will post all jobs for a minimum of 7 days or until 250 applicants have been received (whichever comes first).

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.

Salary : $24 - $26