AI Strategist

Description

CU*Answers is seeking a forward-thinking AI Strategist to drive the intelligent evolution of our operations, technology, and member-facing services. In this role, you will serve as a trusted internal consultant partnering with teams across the organization to identify opportunities where artificial intelligence (AI) can streamline workflows, elevate quality, and unlock new capabilities.

CU*Answers has been building credit union technology for decades and AI is changing the game. CU*Answers is looking for someone that knows AI and can bridge the gap.

What You’ll Do

· Collaborate with internal teams to find the processes that AI could assist in improving their efficiency and effectiveness.

· Research the AI landscape, using the knowledge you already have as a starting point to find what is genuinely useful for CU*Answers

· Help our developers write better code faster 

· Design smarter workflows that save time and reduce repetitive tasks

· Build an AI roadmap that leadership can understand and utilize in their briefings

· Keep us on the right side of ethics, compliance, and good judgment as we experiment

What You Bring

· Bachelor’s degree (business/IT/computer science/data science/information systems) OR equivalent experience (2–3 years AI experience qualifies as equivalent)

· Experience building AI tools and automation platforms

· Experience in project management

· Proven record of successful collaboration with internal and external teams

· Strong written and verbal communication skills

· Ability to work with both technical and non-technical partners

· Strong attention to detail and accuracy

· Comfort handling confidential / sensitive data

· Reliable attendance and professionalism

· Ability to travel as needed

· Commitment to CU*Answers’ mission and cooperative values

Why You’ll Love Working With Us

You’ll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

What is CU*Answers?

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer