What are the responsibilities and job description for the PRODUCTION SUPPORT SPECIALIST position at CTSI-Global?
POSITION SUMMARY
This position ensures the smooth operation of production systems by monitoring performance, troubleshooting issues, and collaborating with the production team.
ESSENTIAL FUNCTIONS ANDRESPONSIBILITIES
- Monitoring and operating multiple system tools, performance and potential issues.
- Troubleshooting reported incidents and finding solutions or escalating to appropriate party.
- Performing root cause analysis and creating documentation.
- Collaborating with the team and other departments.
- Automating tasks to improve efficiency.
- Performs other duties and responsibilities, as may be necessary.
QUALIFICATIONS, SKILLS AND ABILITIES
Education and/or Experience: High school education or equivalent; or two to three years of related experience in logistics and/or training related to same; or equivalent combination of education and experience.
Skills/Abilities:
- Proficiency in relevant software and monitoring tools.
- Excellent written and verbal communication skills
- Strong problem-solving and demonstrated ability to troubleshoot and multi-task
- Demonstrates attention to detail, plus identifies and resolves problems in an organized fashion.
- Analyzes data and information to determine method of processing.
- Works well in group problem solving situations.
- Ability to calculate figures and amounts and to solve practical problems.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Level of self-confidence to work quickly, independently and make precise decisions
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person