Warehouse Manager Mandarin Chinese Required

About Us

CTS Global Supply Chain Solutions is a leading international logistics and supply chain provider with over 40 years of industry experience. We offer comprehensive transportation and logistics solutions including ocean freight, air freight, trucking, warehousing, customs brokerage, and supply chain management services.

With offices throughout Asia and the United States, along with an extensive global partner network, CTS continues to expand its worldwide presence while delivering customized logistics solutions to customers across multiple industries.

Position Summary

We are seeking an experienced and hands-on Warehouse Manager to oversee daily warehouse operations and ensure the efficient handling of inbound and outbound shipments, inventory management, and customer service. The Warehouse Manager will lead warehouse staff, maintain operational excellence, and ensure compliance with company policies, customer requirements, and safety regulations.

The ideal candidate has strong leadership experience in 3PL, freight forwarding, and e-commerce fulfillment operations and thrives in a fast-paced environment. Fluency in both English and Mandarin Chinese is required to effectively communicate with overseas offices, customers, and business partners.

Essential Duties & Responsibilities

Warehouse Operations

• Oversee all warehouse operations, including receiving, shipping, inventory control, order fulfillment, and storage management.
• Ensure timely and accurate processing of inbound and outbound shipments.
• Monitor warehouse productivity, labor utilization, and operational KPIs.
• Optimize warehouse layout, workflows, and processes to improve efficiency and reduce costs.
• Coordinate with Operations, Transportation, and Customer Service teams to meet customer requirements.
• Manage e-commerce fulfillment operations, including order processing, pick-and-pack, inventory accuracy, returns management, and SLA compliance for online retail customers.

Inventory & Compliance

• Maintain accurate inventory records and conduct regular cycle counts and physical inventories.
• Ensure compliance with customer SOPs, company policies, and industry regulations.
• Enforce warehouse safety programs and maintain compliance with OSHA requirements.
• Investigate and resolve inventory discrepancies, damages, and operational issues.

Team Leadership

• Recruit, train, supervise, and evaluate warehouse personnel.
• Develop staff through coaching, performance management, and ongoing training.
• Create work schedules and allocate resources to meet operational demands.
• Foster a positive and safety-focused work environment.

Customer Service & Continuous Improvement

• Maintain strong relationships with customers and address operational concerns promptly.
• Lead continuous improvement initiatives to enhance service quality and operational performance.
• Collaborate with senior management on strategic projects and process improvements.

Qualifications

• High school diploma required; Bachelor's degree in Supply Chain, Logistics, or Business preferred.
• Minimum 5 years of warehouse or logistics management experience.
• Required experience managing 3PL and e-commerce fulfillment operations.
• Experience with order fulfillment platforms, WMS systems, and customer portals.
• Strong knowledge of inventory control, receiving, shipping, and warehouse operations.
• Experience managing warehouse staff and multiple customer accounts.
• Knowledge of OSHA regulations and warehouse safety practices.
• Proficient in Microsoft Office and warehouse systems; CargoWise experience is a plus.
• Strong leadership, problem-solving, and organizational skills.
• Fluent in English and Mandarin Chinese (spoken and written) required.
• Ability to work in a fast-paced and deadline-driven environment.