What are the responsibilities and job description for the Desktop Support Engineer position at CTP?
Job Title: Level 2 Desktop Support Engineer
Client: Global Finance Company
Location: On-site 5 days/week, Palo Alto, CA
Duration: 6-month contract, possible extension
Compensation: $55-70/hour
Level 2 Helpdesk Technician
We are seeking a Level 2 Helpdesk Technician to join our IT team for short-term projects, with a primary focus on Helpdesk support. This role will concentrate on day-to-day technical assistance while senior-level tasks are handled by another team member. The position is onsite in Palo Alto, mainly supporting their Finance team, with occasional coverage in San Francisco if needed.
Key Responsibilities
- Provide Level 2 support with AV and Microsoft-related issues.
- Troubleshoot and resolve issues related to Zoom, Slack, Google Workspace, Dropbox, Mimecast.
- Handle printing problems, email spam issues, and standard desktop support.
- Manage Active Directory (On-Prem) and Okta integrations (Okta pushes to O365 tenant).
- Support cleanup and optimization of Okta tenants.
- Work with InTune for device management.
- Provide hands-on assistance for infrastructure cleanup and migration projects.
- Escalate server-side and network issues per established protocols.
Technical Environment Mac-first organization (Google Workspace, not Exchange). On-Prem AD, no Azure AD. Legacy on-prem servers being phased out after financial system migrations late in 2026. Tools: Zoom, Slack, Google Workspace, Dropbox, DocuSign, Mimecast, Sublime, Adaptive Security. The person will be helping a team mostly consisting of Windows users even though the entire organization is 90% Mac.
Requirements
- 4 years of Helpdesk experience (Level 2 or equivalent).
- Strong proficiency in Windows troubleshooting.
- Familiarity with Active Directory (On-Prem), Okta, InTune.
- Excellent communication and customer service skills.
- Ability to work onsite in Palo Alto; occasional SF coverage if needed.
- Experience supporting finance teams.
- Knowledge of infrastructure cleanup and migration best practices.
Salary : $55 - $70