IT Technician I

C.T. Male Associates is a multidiscipline firm offering comprehensive Engineering, Architecture, Landscape Architecture, Geology, Environmental, and Survey services. Our focus is on building better communities through design. Our positions offer an opportunity to be involved in a variety of exciting projects.

Why Choose C.T. Male: C.T. Male Associates is more than just a place to work; it is a place to pursue your professional passions. We invite you to build your future with us. When you join our team, you can expect:

Full-time employees will receive comprehensive health insurance, paid holidays, vacation, sick, and personal time, profit sharing/discretionary contribution, 401k plan, professional development, mentoring program, memberships for professional and technical societies, tuition reimbursement, and paid licensing exam fees and renewal registrations.

Job Title

IT Technician I

Location

Latham, NY 12110 US (Primary)

Job Type

Full Time

Job Classification

Hourly

Exemption Type

Non-Exempt

Pay Range

$25.00 - $29.00 per hour

Education

Associate Degree

Travel

None

Job Description

C.T. Male Associates, an employee-owned, multi-discipline engineering, architectural, and land surveying firm based in the Capital Region, is seeking a motivated IT Technician to join our team in Latham, NY.

This is more than a help desk role. You’ll be at the center of keeping our organization running smoothly, empowering our staff with the technology they need to do their best work. In this full-time, in-office position, you’ll work alongside a collaborative and forward-thinking IT team, gaining hands-on experience across a wide range of systems and technologies. If you’re someone who enjoys solving problems, helping others, and building a career in IT, this is a great opportunity to grow with a well-established and employee-focused firm.

What You’ll Do:

In this role, you’ll be a trusted resource for technical support and infrastructure reliability. Your responsibilities will include:

• Perform troubleshooting to isolate and diagnose common problems.
• Deliver consistent PC setups, onboarding/offboarding support, and hardware replacements by following detailed checklists.
• Update hardware and software components as required.
• Provide responsive, user-focused technical support across the firm.
• Maintain network users, user environments, directories, printing operations, and basic, low-tier tasks supporting network security.
• Diagnose and solve hardware problems.
• Utilize vendor relationships as appropriate.

Pay Range: $25.00 - $29.00 per hour, paid weekly, commensurate with experience and qualifications. 

Job Requirements

What We’re Looking For:

We’re seeking a candidate who brings a mix of technical foundation, curiosity, and strong people skills:

• Associates Degree or equivalent from two-year college or technical school.
• One (1) year minimum of related experience.
• Experience with networks preferred.
• Working knowledge of operating systems and troubleshooting software, including Microsoft Office.
• Valid driver’s license.
• The following skills are crucial for success in this role:
  • Communication: Ability to explain technical concepts clearly to non-technical users and actively listen to their issues.
  • Problem-Solving: Strong analytical skills to troubleshoot and resolve technical problems efficiently.
  • Teamwork: Collaboration with colleagues and other departments to achieve common goals.
  • Adaptability: Willingness to learn new technologies and adjust to changing work environments.
  • Customer Service Orientation: Focus on helping users and providing a positive experience, even in stressful situations.
  • Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines.
  • Attention to Detail: Careful attention to detail to prevent errors in installations and configurations.
  • Empathy: Understanding user frustrations and responding with patience and support.
  • Critical Thinking: Evaluation situations logically to make informed decisions.

Why Join C.T. Male Associates?

We're committed to creating an environment where our people can grow and succeed. When you join our team, you'll benefit from:

• Competitive pay with performance-based bonuses.
• Comprehensive benefits, including health, dental, vision, and retirement plans.
• Ongoing professional development - training, certifications, and conference opportunities.
• A supportive, team-oriented culture where your contributions are valued.

Our goal is to create a unified and stimulating environment where your talents and motivation are rewarded.

EOE, including disability/vets.

At C.T. Male Associates, we embrace diversity and inclusion. We are committed to building a team with a variety of backgrounds, skills, and views. Our intent is to foster an environment where people of different backgrounds can contribute at their highest level and where their differences can make a positive impact on our firm, our clients, and our communities.

C.T. Male Associates is proud to be an equal opportunity workplace and affirmative action employer. All employment decisions are based on business needs, job requirements and individual qualifications. We invite all qualified applicants to be considered for employment regardless of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the law.