Associate Sales Development Representative (SDR)

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000 clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.
  
  
  

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for an Associate Sales Development Representative (SDR) to join our team. This role is a strong fit for an Associate SDR with up to two years of SDR or sales experience, or recent college graduates with a degree in Business Administration, Marketing, Communications, Sales, or a related field.

As a successful Associate Sales Development Representative (SDR), you will:

• Drive pipeline growth by generating and qualifying leads through a mix of inbound follow-up and targeted outbound outreach, helping create a steady flow of high-quality prospects for the sales team.
• Engage prospects early in their decision-making process to understand business needs, identify pain points, assess fit, and determine whether they should advance through the sales process.
• Partner with Account Executives, Enterprise, and Partnerships to support territory strategy, accelerate sales cycles, and ensure timely, well-positioned handoffs.
• Become a student of the CTM platform and ecosystem by participating in training, staying current on product updates, and learning how market trends impact client use cases.
• Build expertise in CTM’s key verticals and understand how different industries use our platform to solve business challenges and create value.
• Research target accounts, contacts, and emerging verticals to identify trends, potential use cases, and strategic opportunities that support go-to-market efforts.
• Serve as the first point of contact for many prospects and help create a positive, professional customer experience from the start.
• Work with Marketing to share customer feedback, campaign insights, and market trends that can improve targeting, messaging, and lead generation.
• Partner with experienced Account Executives to help build pipeline while developing your sales skills, product knowledge, and understanding of the buyer journey.
• Use Salesforce, Google Sheets, and other sales tools to support prospecting, lead management, reporting, and pipeline visibility.
• Demonstrate CTM’s values and build relationships through multiple sales touchpoints, including email, phone, video meetings, networking events, and thoughtful follow-up.
  
  
  

What skills will help you be effective on our team?

• Bachelor’s degree in Business Administration, Marketing, Communications, Professional, Sales, or a related field from an accredited college or university preferred.
• 0-2 years of experience or recent college graduates with relevant coursework, internships, campus leadership, or sales/marketing experience.
• Strong interpersonal skills with clear, professional written and verbal communication.
• Self-starter with a curious, coachable, and collaborative mindset who can thrive in a fast-moving sales environment.
• Detail-oriented with strong organization, follow-through, and the ability to manage daily outreach, research, and follow-up activities.
• Ability to balance multiple priorities, learn quickly, and maintain a positive, solutions-focused attitude.
• Experience with CRM platforms such as Salesforce or HubSpot is a plus, but not required for recent graduates who are eager to learn.
• Proficient in Google Suite; experience with tools like Apollo, LinkedIn Sales Navigator, or similar prospecting platforms is a plus.
  
  
  

What you get in return:

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to pay out your earned commissions on a quarterly basis
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
  
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action