Center Operations Manager

Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. The Center Manager will report to the Operations Manager.

Your Impact on Career Team’s Success:

• Oversee all employment and training initiatives within the Workforce Solutions Center
• Ensure facilities, staff, and clients have access to essential tools, materials, accessibility, and safety procedures.
• Oversee purchasing processes and track spending related to center operations
• Maintain accurate inventory records and complete assigned reporting tasks
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships
• Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed
• Manage the Center’s budget and achieve propose funding allocations for service delivery
• Coordinate with Business Services and Marketing & Comm. to host  outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high-quality delivery standards
• Welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
• Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations 
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include: 

• A Bachelor's degree in Bachelor’s degree in business, marketing, public relations, or community organization or development or equivalent experience 
• Minimum of 4 years of supervisory or management experience
• Preferred knowledge of the workforce development program operations and development  
• Strong business knowledge of customer service best practices and performance management.  Experience in training and coaching/mentoring
• Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels 
• Excellent interpersonal skills and both written and oral communication skills 
• Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
•  Must have a valid driver's license and adequate vehicle insurance coverage

Additional Skills/Knowledge Career Team Would Love for This Role: 

• Bilingual or Multilingual 
• Master’s or MBA Degree
• Experience and knowledge of workforce development contracts/programs
• Training in trauma-informed care, evidence-based practice, and/or whole family services

EMPLOYMENT TYPE:  Full-Time, Exempt Employee  

Salary: $65,000-$70,000/yr

Job Site: On Site

Travel: 15%-20% 

About Career TEAM:
Founded in 1996, Career TEAM is socially conscious organization that seeks to close the nation’s opportunity divide through government-funded workforce development programs designed to help individuals get the skills, knowledge, and resources needed to obtain quality employment.  In addition to administering these programs, Career TEAM develops and leverages cutting-edge software tools to ignite transformative change within the workforce development industry.  Career TEAM is revolutionizing the operational landscape for workforce development professionals through its Career Edge platform, which includes state-of-the-art job training tools and advanced case management systems.  For more information see www.careeredge.com and www.careerteam.com.

Career TEAM’s outstanding record has resulted in numerous honors, including:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.