What are the responsibilities and job description for the Account Manager position at CTE Solutions?
Build More Than a Job—Build a Career at SpiTrex CTE
At SpiTrex CTE, we invest in our people. You’ll find opportunities to grow, real flexibility, and a culture that values balance, development, and teamwork.
Why join CTE?
- Career Growth: Ongoing training and development through Bamboo Path Track & WorkForge
- Flexibility: Flextime options that support real life
- Culture: Team events, Donut Fridays, food trucks, and more
- Rewards: Referral bonuses, quarterly bonuses, and a 401(k) with 50% company match (up to 10%)
- Benefits: No-cost vision, life, and short-term disability; dental & medical with HSA or PPO options
Ready to grow with a company that values you? Join SpiTrex CTE.
1st Shift: Monday to Thursday, 6AM - 3PM; Friday, 6AM - 10AM
Essential Functions:
- Assist in developing and executing strategic sales plans to achieve company goals.
- Identify and target new business opportunities to expand the company’s market share.
- Conduct market research to stay informed about industry trends, competitors, and potential clients.
- Build and maintain strong relationships with existing and potential clients through frequent connection and communication.
- Serve as the primary point of contact for clients, addressing their needs and resolving any issues.
- Schedule and conduct regular meetings with clients to discuss their needs, review performance, capacity, backlog, progress, job status, legacy work, and present product solutions.
- Manage and monitor client VMI programs, evaluating aging inventory levels in collaboration with client to absorb excess inventory.
- Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
- Develop and implement account plans to maximize sales opportunities and achieve targets.
- Monitor account performance, prepare reports, and provide regular updates to the President or key stakeholders.
- Ensure excellent customer service regardless of the size of the customer.
- Work closely with the sales team, Engineering, Quality, and Quality Assurance to ensure a cohesive approach to market.
- Collaborate with internal departments to ensure timely and accurate delivery of products and services.
- Print materials needed for production orders (prints, criteria, C of C, etc.)
- Provide feedback to all relevant teams based on client interactions and market trends.
- Prepare detailed sales reports, forecasts, and presentations for the President and senior management.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Track and report on key performance indicators (KPIs) related to account management and sales performance.
- Utilize sales intelligence to inform strategic decisions and improve customer satisfaction.
- Proactively seek opportunities to grow the amount of business with existing clients.
- Develop strategies to enhance customer satisfaction and loyalty, ultimately driving business growth.
- Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements
- Other work-related tasks as assigned