What are the responsibilities and job description for the Sr Program Manager position at CTDI?
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
Responsibilities
This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Specifically, the responsibilities of this position include:
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
CA Residents only click here to view CTDI's California Privacy Notice Agreement.
Responsibilities
This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Specifically, the responsibilities of this position include:
- Act as primary point of contact for the customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as Operations, IT, Quality, Engineering and Billing.
- Identify areas of non-conformance and develop remedial plans.
- Translate operations needs into draft requirements for IT development.
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
- Ensuring that Engineering test development timelines are established and met
- Must be an organized, detail oriented, and self-motivated individual
- Strong analytical, problem solving, and decision-making skills
- Excellent communication and interpersonal skills
- Have the ability to work independently and as part of a team
- Flexibility to travel is required
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis
- SQL knowledge is a plus
- Ability to interpret and comprehend contract language is a plus
- 5-10 years Program, Project, or Operations Management experience in a fast-paced operation
- 4 years’ experience within a high volume supply chain/distribution operations and logistics environment
- PMP Certification preferred, but not required
- Previous experience with quality systems a plus
- Experience in the telecommunications or cable industries is preferred
- B.S. Degree in Business, Project Management, Supply Chain or related discipline
- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
- United States (Required)
- Must be 18 years of age
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
CA Residents only click here to view CTDI's California Privacy Notice Agreement.