What are the responsibilities and job description for the Senior Quality Manager position at CTDI?
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
Senior Quality Manager is responsible for ensuring consistent quality across Processes/Branches/Programs/Customers by developing and implementing solid & standardized practices and systems, validating those processes and maintaining core KPIs. The person in this role is also responsible for identifying and driving process and product improvements and resolving complex issues.
Responsibilities
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
CA Residents only click here to view CTDI's California Privacy Notice Agreement.
Senior Quality Manager is responsible for ensuring consistent quality across Processes/Branches/Programs/Customers by developing and implementing solid & standardized practices and systems, validating those processes and maintaining core KPIs. The person in this role is also responsible for identifying and driving process and product improvements and resolving complex issues.
Responsibilities
- Establishing and maintaining metric capture programs, trending activities and the KPI goals.
- Conducting and leading internal and external meetings and interfacing with customers.
- Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
- Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
- Leading and performing root cause investigation, defining and driving corrective/preventive actions.
- Provide coaching, training and support to quality managers/supervisors and the QC team.
- Act as lead auditor and subject matter experts on ISO/TL9000 and other applicable QMS requirements.
- Identify process and product deficiencies and propose & implement improvements.
- Providing strategic support at a branch location level as needed.
- Conduct customer authorized self-audit on behalf of customer, or conduct internal audit per customer requirements, summarize audit report, ensure customer audit readiness and communicate results and actions to customers.
- Initiate and manage projects and drive successful completion.
- Perform other Quality Manager duties as needed.
- Provide strategic insight and hands on approach to take CTDI Quality to the next level.
- Strong understanding and experience of TL9000 and/or ISO 9001 Quality standards.
- Expertise involving electronic equipment, diagnostics, and/or electronics repair.
- Working knowledge of IPC-610 and its application to process control.
- Strong documentation keeping best practices.
- Excellent analytical skills, organizational skills, and follow-up skills.
- Excellent written and verbal communication skills.
- Ability to create and deliver presentations.
- Proficiency in Excel, Word, and Power Point - will need to be able to chart and graph trends, create metrics, and track and monitor data.
- Ability to work independently.
- Must be able to communicate with all levels of management.
- Must be detail oriented and a team player.
- Ability to motivate production/quality performances.
- Must be flexible in work duties and schedule.
- Expert in root cause analysis to drive problem solving closure.
- Minimum of 10 years of Quality management experience, preferably in a Manufacturing/Distribution/Warehouse center environment where value added electronics testing is performed.
- ISO Lead Auditor Certification.
- Six Sigma Green Belt required, LEAN experience preferred.
- Experience in the Telecommunications and/or Cable Industries preferred.
- Travel up to 30%
- Bachelor’s Degree required (BS in Electrical or Industrial Engineering preferred)
- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
- United States (Required)
- Must be 18 years of age
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
CA Residents only click here to view CTDI's California Privacy Notice Agreement.