Quality Assurance Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsible for upholding consistent production quality through the implementation and oversight of robust automated quality practices and systems, as well as validating these processes and maintaining comprehensive documentation. This position involves overseeing all tasks and responsibilities related to quality control and driving P&L results.

Duties and Responsibilities:

• Oversee and coordinate comprehensive quality control processes spanning incoming, processes, and final testing.
• Create and manage production procedures and processes for optimal effectiveness and efficiency, including the creation or revision of work instructions for operational processes
• Develop, implement, and evaluate quality reporting measures, providing regular updates to management on quality issues, trends, and losses.
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Conduct rigorous visual and physical inspections of products and materials, leveraging data analysis for strategic decision-making.
• Manage the quality management systems (QMS) and processes to ensure that products and services meet or exceed customer expectations and regulatory requirements.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Manage quality audits to ensure adherence to customer and internal standards, facilitating continuous improvement initiatives.
• Directs Qualification activities related to First Article Inspections (FAI) and delivers feedback to the customer.
• Mentor and develop quality control personnel through coaching and professional growth opportunities.
• Lead the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process, ensuring the maintenance
• of quality systems and acting as the primary auditor, with a focus on ISO/TL9000 registration requirements.
• Act as a primary liaison between customers, internal management, and quality control teams, ensuring proactive communication and issue resolution.
• Collaborates with Project Teams to ensure the effective operation of the Quality System, offering guidance on implementation recommendations and advising on any necessary changes.
• Deliver training programs to enforce compliance with quality standards and regulatory requirements, aligning with company and audit specifications.
• Collaborate cross-functionally to identify and mitigate quality issues, promoting continuous improvement across the organization.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:

• 5 years of Quality management experience, preferably in a Distribution/Warehouse center environment.
• ISO Lead Auditor Certification.
• Prior experience auditing processes, reporting deficiencies, and drafting work instructions.
• Strong understanding and experience in TL9000 and/or ISO 9001 Quality standards, including a thorough understanding of Total Quality Systems and/or ISO/TL 9000 registered systems.
• Proficient in managing a demanding workload, prioritizing tasks and consistently meeting
• deadlines.
• Advanced knowledge of electronic equipment, diagnostics, and repair, along with the ability to interpret electronic and electrical schematics as well as machine shop drawings.
• Lead and motivate staff by providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Proficiency in conducting root cause and trend analysis reporting, coupled with experience in utilizing 5Why techniques.
• Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Ability to strategically analyze complex situations and formulate a well-considered plan.
• Exhibits meticulous attention to detail and exceptional organizational skills, adept at prioritizing tasks and orchestrating multiple projects concurrently.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Ability to create and deliver presentations.
• Proficiency in MS Office, report preparation and data analysis.
• General knowledge of OSHA Standards.
• All other duties assigned, based on the business the warehouse supports.
• Must have experience in ISO or SOC audits

Preferred Skills and Experience:

• Maintain up-to-date knowledge of industry trends and best practices to uphold the organization's competitiveness and compliance in the marketplace.
• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Advanced capability in communication style-flexing.

Education Requirements:

• Bachelor's degree preferred in a related field or equivalent years of hands-on experience.

Physical Demand and Working Conditions:

• Warehouse environment.

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.