What are the responsibilities and job description for the ATM Field technician position at CTC?
Job Title: Customer Engineer
Location: Kansas City, MO
Duration: Temp to hire
Travel: 100% within assigned territory
JOB SUMMARY:
- Perform minor maintenance, repairs, and component replacement at the module level.
- Maintains parts inventory and related records.
- Provides status reports throughout the service repair.
- Diagnose problems based on the information provided in the call and through the error logs on the ATM.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Practices security safety procedures when working with ATM's and or within financial institution.
- Complete specific Training and certifications.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
About us:
Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Responsibilities
- May require bending/squatting, walking/standing /sitting for prolonged periods.
- May require prolonged travel based on your service area.
- Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
- You may be dispatched daily on a call-by-call basis or have a daily schedule.
- You may be required to work on rotating shifts, nights, and or weekends.
- Any specific industry experience you are hoping this candidate to have?: Mechanical/hands on work
Basic Qualifications:
- High School Diploma or equivalent 0-1 years of related experience.
- Reliable transportation.
- A smart phone to receive work orders on and access support documentation. Android or iPhone.
- Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.
Requirements :
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
- Must have a high level of personal integrity and work well with minimal supervision.
- Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
- Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Payrate : $ 21.40/hourly on w2
This job is also searched as Electro mechanical technician, ATM technician, POS technician.
NIT01
Job Types: Full-time, Contract
Pay: $21.40 per hour
Experience:
- Electrical troubleshooting or Electro mechanical : 1 year (Required)
License/Certification:
- State Driving License with active vehicle insurance (Required)
Work Location: In person
Salary : $21