Banking Operation Associate

About CTBC Bank

Established in 1966, CTBC Bank has been building customers’ wealth and Taiwan’s economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services. As of the end of 2025, the Bank’s consolidated assets totaled NT$6.88 trillion, the most among all privately owned banks in Taiwan. It is also the best-performing bank in other indicators, such as profits, tier 1 capital, and client base. In addition, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 219 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services. Visit our website at https://www.ctbcbank.com/twrbo/en_tw/index_en.html

JOB OPPORTUNITY:

INDUSTRY: Commercial Banking

POSITION: Banking Operation Associate

LOCATION: Manhattan, NY.

1) Customer Service

• Open new deposit accounts. Maintain account documentation file;
• Issue/Renew certificate of deposit (CD);
• Follow up with CD documents;
• Update changes in interest rates;
• Receive and process customer check deposits, including those received through lockbox and remote checkdeposit services.
• Attend to customer's request for remote check deposit service, and coordinate in the installation and settingup of initial service for customer; and process remote check deposit transactions;
• Issue cashier check;
• Collect service charges (Monthly Account Maintenance fee);
• Process incoming clearing checks;
• Respond to customer's telephone inquiries including attending to all incoming phone calls;
• Internet banking set up and maintain.

2) ACH/Wire/Remittance Transfer

• Process ACH/Wire transactions
• Investigate and resolve inquiries on ACH/Wire transactions
• Ensure full compliance with regulatory requirements on funds transfer activities

3) Treasury Service Processor

• Maker functions relating to back-office processing of treasury transactions
• Authorize money market placement and borrowing payment transactions
• Authorize 'Yankee' CD transactions in SIGNALS system
• Authorize FX payment transactions in MUREX system

4) Process Letter of Credit/Trade Financing Activities

• Process LC reimbursement claims
• Issue/Amend documentary L/C, standby Letter of Credit, D/A DIP bills for collection
• Check export LC documents for negotiation

Requirements:

• Education: Bachelor’s degree requried. Master’s degree preferred
• Experiences: Loan operation experience in financial services preferred
• Language skills: Bilingual in Mandarin Chinese and English required.
• Software skills: Proficiency in PC skills such as MS Word, Excel, PowerPoint and Word processing

WORK ENVIRONMENT:

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.

CTBC Bank is an Equal Opportunity, Affirmative Action Employer. Minorities, women, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age, genetic information, veteran status, or any other characteristic protected by federal, state, or local law, for all qualified applicants and CTBC Bank employees.