| Job Title | Business Unit | Department | Reports To |
| Area Technical Service Manager | Chore-Time | Service | North American Sales Manager |
| BU Location | BU Acceptance | Approved By: | Date Approved |
| Milford, IN | | | |
| Overall Purpose: Why the Job Exists & What You Will Do: |
Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time. |
| Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role |
- Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. 10%
- Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. 5%
- Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. 15%
- Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. 10%
- Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. 5%
- Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. 35%
- Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. 10%
- Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. 5%
- Maintain company owned service truck and provided tools and test equipment in top shape. 5%
The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice. |
| Position Requirements: |
- Education: BS degree or 4 years of technical service experience and public relations equivalent
- Experience: Technical service troubleshooting, public relations, planning, coordinating
- Certification(s):
- Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed.
- Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving.
- Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems.
- Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.
- Culture Match Behaviors: Casual, informal environment that encourages cross-functional dialogue.
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| Core Values that Apply to All Positions: |
- Integrity in all things - Customers are why we exist - Profitability is a must | - Excellence in all we do - People make the difference |
| Equipment Used: |
- Company ½ ton pickup
- Laptop PC
- Voltage meter/earth to ground meters
- Common hand tools and power tools
- Common electrical hand tools
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| Physical Requirements to Perform Essential Functions: |
- Ability to sit and operate motorized equipment as needed for the role
- Ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day
- Ability to stand for up to 7 hours a day
- Ability to operate keyboard and view computer screen for up to 2 hours per day
- Ability to write ideas/information in a logical flow for 2 hours per day
- Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis
- Ability to read and respond on an on-going basis daily due to nature of the work
- Ability to talk and communicate with others via phone, in-person, and computer on-going
- Ability to listen to others, problem-solve, and respond accordingly throughout the day
- Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently
- Lift up to 50 lbs.
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| Environmental Conditions & Travel: |
- The employee is regularly exposed to a manufacturing environment where the noise level is moderate to high and personal protective equipment such as hard hats, safety glasses, ear plugs, and steel toed shoes are required. - This position may face exposure to some high-heat areas, variances in temperature, exposure to smells, fumes, working around mechanical parts. - Travel: Limited |
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