What are the responsibilities and job description for the Customer Experience Associate position at CT Install America?
Join Install America's dynamic team as a Customer Service Representative and become the friendly, helpful voice that makes every customer interaction positive and memorable! In this energetic role, you will be the frontline ambassador for our company, providing exceptional support and solutions to diverse clients. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and loyalty. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a real difference in customers’ experiences.
Responsibilities
- Handle Inbound & outbound calls to set in-home consultations, follow up on customer requests, promote new products or services, and gather feedback for continuous improvement
- Engage with customers via phone, email, or chat to address inquiries, resolve issues, and provide product or service information with enthusiasm and professionalism
- Assist clients with account management tasks such as updating information, processing transactions, and troubleshooting technical issues
- Maintain accurate records of customer interactions through detailed data entry and documentation using our CRM systems
- Demonstrate excellent phone etiquette and communication skills to ensure clear, respectful, and effective conversations at all times
- Support client services by providing timely solutions, escalating complex issues when necessary, and ensuring customer needs are met efficiently
- Contribute to team goals by participating in training sessions to enhance product knowledge, communication techniques, and sales skills
- Perform basic analysis of customer feedback or call data to identify trends and suggest improvements for service delivery
Requirements
- Proven experience in call center environments or customer support roles is preferred; however, motivated newcomers with strong communication skills are encouraged to apply
- Bilingual abilities are highly valued; fluency in English plus additional languages enhances your ability to serve diverse customers effectively
- Excellent verbal and written communication skills with a friendly, professional demeanor
- Demonstrated phone etiquette and active listening skills to understand customer needs thoroughly
- Ability to handle multiple tasks simultaneously while maintaining attention to detail during data entry or transaction processing
- Experience with outbound calling campaigns or sales is a plus but not mandatory; a proactive attitude is essential
- Basic analysis skills for interpreting customer feedback or call metrics to support service improvements
Join Install America today as a Customer Service Representative where your energy fuels exceptional service! We’re committed to fostering an inclusive environment that values your growth—empowering you with the tools and support needed to excel. If you thrive on helping others, possess excellent communication skills, and are eager to develop your career in client services, we want to hear from you!
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14 - $16