What are the responsibilities and job description for the Box Office Associate position at CSPS Hall?
Position Overview
A fantastic opportunity for a college student or young professional looking to gain valuable experience while earning supplemental income in Cedar Rapids' vibrant visual and performing arts community! CSPS Hall is seeking a reliable, customer-focused Box Office Associate to serve as a front-line representative for our organization.
This role is responsible for processing ticket sales, welcoming patrons, and ensuring every interaction reflects our commitment to exceptional hospitality. As the face of CSPS Hall, you will play a key role in creating a welcoming, professional experience for patrons, artists, volunteers, and community partners.
Key Responsibilities
Box Office & Customer Service
- Open, operate, and close the box office; maintain a clean, organized, and professional workspace
- Greet patrons, answer questions, and provide excellent customer service in person, by phone, and via email
- Respond to general inquiries within 24 hours
- Handle customer concerns professionally, including de-escalation when needed
- Maintain up-to-date knowledge of events, programs, and venue details
Ticketing & Financial Operations
- Process ticket sales accurately (in person and over the phone)
- Manage ticket inventory and resolve payment issues
- Follow all cash handling procedures and reconcile daily transactions
- Prepare settlement reports and assist with artist payments for events
Facility & Event Support
- Ensure the building and public-facing spaces are tidy
- Assist with event setup
- Support event operations as needed
Qualifications
- Customer Service Experience required; box office or retail experience preferred
- Strong communication and interpersonal skills
- Comfortable handling monetary transactions
- Basic computer proficiency; ability to learn ticketing and database systems
- Ability to work as part of a team in a fast-paced environment
Availability Requirements
- Reliable transportation required
- Typical hours for this position are scheduled Thursdays through Sundays between 11:45 am - 10:00 pm with an average of 10 hours per week.
- Must be available for evenings, weekends, and holidays based on event schedule
Why Join CSPS Hall?
Be part of a vibrant arts organization that connects community, creativity, and live performance. This role offers the opportunity to engage directly with artists, audiences, and volunteers while helping shape memorable event experiences.
About CSPS Hall
Located in the heart of the New Bohemia District, CSPS Hall is a premier destination for contemporary art and music. CSPSHall.org.
Pay: $12.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12