What are the responsibilities and job description for the Systems Engineer Team Lead position at CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company?
· Are you an experienced IT professional who enjoys leading technical strategy and mentoring others?
· Do you thrive on owning complex client environments—from onboarding and assessments through long-term optimization?
· Are you excited to be a trusted technical leader at a growing, people-focused IT services company?
CSP, Inc. is seeking a Systems Engineer Team Lead to join our Raleigh-based IT team. This role is hybrid/on-site and serves as a technical resource for our clients and internal teams. This role is ideal for an experienced engineer who enjoys leading complex initiatives, driving best practices, and playing a key role in client onboardings, assessments, and solution design. You’ll combine deep technical expertise with leadership and client-facing skills to help organizations get the most from their IT investments.
Responsibilities (What You’ll Do):
· Serve as a lead technical resource and escalation point for CSP’s engineering and help desk teams
· Lead major client onboardings, including discovery, environment assessments, documentation, and transition planning
· Perform comprehensive technology and security assessments, providing strategic recommendations to reduce risk and improve performance
· Design, architect, and implement complex solutions across Microsoft 365, cloud, security, networking, and server environments
· Provide technical leadership for Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, Entra ID (Azure AD), security and compliance features
· Own and drive complex troubleshooting efforts, guiding engineers through root-cause analysis and resolution
· Mentor and support Systems Engineers by sharing knowledge, setting standards, and promoting best practices
· Act as a trusted technical advisor to clients through proactive communication, strategic planning, and long-term roadmap development
Benefits (What You’ll Gain):
· Knowledge. Ongoing exposure to advanced solutions, architecture, and emerging technologies within the IT industry
· Opportunity to shape technical standards, processes, and client strategies at a growing company
· Professional growth in an autonomous, trusted leadership role
· Collaboration with motivated, high-performing teammates in a fast-paced, empowering environment
· Fulfillment through meaningful client impact and helping organizations maximize their technology investments
Qualifications (What We Need from You):
· 5 years of progressive experience supporting and designing information technology solutions
· Proven experience as a senior or lead engineer supporting complex client environments
· Deep expertise in Microsoft 365, including administration, security, identity, and collaboration solutions
· Strong technical foundation across cloud technologies, IT security, Microsoft server administration, networking (Cisco Meraki), and Microsoft desktop OS
· Demonstrated experience leading client onboardings, technical assessments, and large-scale implementations
· Excellent communication, leadership, and interpersonal skills with the ability to translate technical concepts for non-technical audiences
· Strong critical-thinking skills and the ability to independently evaluate IT environments and drive strategic improvements
· Ability to lead, mentor, and positively influence a dynamic engineering team
For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.
Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.
We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.
If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!
Salary : $90,000 - $105,000