What are the responsibilities and job description for the Housekeeping Supervisor position at CSM Lodging Services Incorporated?
This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
Competencies/Skills Required: Prior housekeeping supervision experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift. Significant bending required.
- Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
- Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards
- Assists with interviewing, hiring, coaching, and development of housekeeping associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Promotes collaboration and positive, professional work environment.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
- Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
- Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
- Assists in keeping all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
- Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
- Effectively assists in managing labor through proper scheduling, monitoring, and adjusting based on business needs.
- Follows CSM procurement guidelines and applies good business judgment.
- Ensures sufficient room inventory is available and cleaned to maximize revenue.
Competencies/Skills Required: Prior housekeeping supervision experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift. Significant bending required.