What are the responsibilities and job description for the Night Audit Supervisor | $1000 Sign-on Bonus position at CSM Corporation?
This position is responsible for the supervision of night audit operations: assisting guests upon check-in/out, balancing and closing previous business day, completing daily financial reports, and interacting with guests in a professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates and responds to guests in a friendly and positive manner. Processes check-ins and check-outs, verify billing, creates reservations, and processes special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Processes no-show reservations and prepares financial reports for managerial review. Closes the financial day for the hotel.
People Management and Training: Responsible for training, coaching, and development of night audit associates. Evaluates staff performance and coaches to ensure standards are met. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment.
Financial Results and Cost Control: Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Successfully works with the front desk team to achieve sell-out occupancy. Uses expertise to suggest and implement changes to night audit operations as needed, while maximizing revenue and occupancy.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all CSM Standard Operating Procedures and demonstrates reliable attendance. Complies with CSM attendance policy in a predictable and reliable manner.
Safety and Security: Conducts routine inspections of hotel property and grounds to ensure safety and security standards are met in accordance with CSM, brand, local, state, and federal regulations. Anticipates and responds to guest incidents and security situations in a timely and professional manner. Observes and complies with all hotel policies and procedures relating to guest safety and security. Completes all required safety and security documentation and follow-up. Maintains thorough knowledge of hotel emergency procedures.
Education: High school diploma or equivalent required; some college or college degree preferred.
Experience/Knowledge/Skills/Abilities: 2 years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Physical: Ability to lift, push and pull up to 75 pounds on an occasional basis.
Pay Rate: $25.00/hour
Work Schedule: Tuesday-Saturday 11:00pm-7:00am
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
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