What are the responsibilities and job description for the Food & Beverage Manager| Hilton Garden Inn, Phoenix Downtown position at CSM Corporation?
The Food & Beverage Manager is responsible for leading all food and beverage operations, driving guest satisfaction, financial performance, and team development while ensuring Hilton brand standards.
- Recruit, interview, hire, onboard, train, coach, and develop restaurant, bar, banquet, and outlet team members.
- Conduct performance reviews, corrective action, recognition, and succession planning.
- Prepare labor schedules based on occupancy forecasts while controlling overtime.
- Lead daily pre-shift meetings and communicate Hilton service standards and daily priorities.
- Direct all front-of-house food and beverage operations including breakfast, dinner, lounge, catering, banquets, room service (where applicable), and special events.
- Ensure compliance with Hilton Garden Inn brand standards.
- Coordinate with Executive Chef, Front Office, Sales, Housekeeping, and Engineering to execute events and guest requests.
- Manage annual operating budget and monthly forecasts.
- Monitor revenue, labor, beverage cost, inventory variance, payroll, and productivity.
- Analyze P&L statements and implement cost-saving initiatives while maintaining guest satisfaction.
- Resolve guest concerns using Hilton service recovery practices.
- Monitor guest satisfaction scores and implement improvement plans.
- Ensure health department compliance, responsible alcohol service, sanitation, and workplace safety.
- Work with Executive Chef to make sure MOD coverage at all times.
- 3 years of progressive food and beverage experience required, with a minimum of one year supervisory/management experience.
- Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
- Must be able to manage multiple priorities in a fast-paced environment.
- High school diploma or GED required. College degree or equivalent experience preferred
- Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.
- Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
- Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance.
- Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
- Prefer 2 years of supervisory/management experience in a hotel setting of similar brand or distinction.
- Prefer experience with a venue of similar size, volume, and reputation for focusing on guest satisfaction.