Service Foreman - Lead Diesel Technician/Mechanic

Summary:
The 2nd Shift Service Foreman role with Wisconsin Kenworth in Green Bay is expected to be organize, lead, and control the flow of service work through the service shop while ensuring quality repairs at a fair cost to the customer. They will be responsible for maintaining Technician efficiency and productivity goals established by service management.

Responsibilities:

• Coordinates service shop workflow by effective coordination with Service Manager and assignment of jobs to Technicians
• Supervises all assigned service Technicians
• Coordinates department activities between service department, parts department, and service customer
• Facilitates effective communication between internal and external customers, vendors, and business contacts
• Ensures that all service phone calls are handled professionally and expediently

Duties:

• Assesses incoming service department jobs, makes initial repair diagnosis, and creates customer repair orders following company procedures to include obtaining customer signature on form
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manages available billing hours by planning and effectively delegating workload to qualified and available service Technicians
• Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Informs Service Advisor and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability, and work in progress
• Assists service Technicians in the service shop as needed
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

Education, Skills, Experience:

• Formal technical school graduate certificate/degree (or equivalent work experience)
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
• Effective written and verbal communication skills
• Familiarity with both DOS and Windows based computer programs
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
• The ability to work under pressure while prioritizing and processing several tasks simultaneously

Work Environment, Physical Demands

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in an environment to include 8-12 hours days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease, and cleaning solutions

CSM Competency Critical Accountabilities:
Customer Focus: Actively looking for ways to identify customer needs. Then Efficiently and effectively addressing those needs.
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.
Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.