Assistant Service Manager

Florida Kenworth is looking for a talented individual to take on the Assistant Service Manager position. This position is ideal for those who enjoy working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group.

Responsibilities

• Assists Service Manager in daily and overall operation of the service department
  
  

Primary Duties

• Receives and addresses client concerns/issues through incoming phone calls and other means.
• Diagnoses client problems, recommends corrective services and sells additional services over the phone as well as face to face when appropriate
• Provides leadership and supervision to the service department team
• Provides feedback for technician reviews, bonuses, and disciplinary actions
• Reviews all closed repair orders for timeliness, completeness, accuracy, and quality
• Updates all repair order estimates on a daily bases
• Assists with technicians' daily work schedules by ensuring parts are available and pulled for that day’s jobs
• Maintains shop tools, equipment, and vehicle maintenance
• Professionally handles overflow phone calls, as needed
• Manages the service department when the Service Manager is not available
• Effectively educates and trains all service department team members on an ongoing basis to ensure continued development of skill sets
• Performs daily reconciliation of all technician time cards
• Process expenses as provided by the Service technicians into the system
• Perform all other duties as requested, directed or assigned by management
  
  

Qualifications

• Associate's degree (AA) in a technical field; Bachelor’s is preferred; or comparable work experience
• 3-5 years of heavy duty service or related experience with supervisory experience preferred
• Ability to demonstrate or display extensive product knowledge to customer and staff
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
• Must be highly organized, detail -oriented and results-driven
• Ability to prioritize and handle numerous tasks simultaneously
• Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
• Effective written and oral communication skills
• Ability to handle upset customers in a professional manner
• Ability to maintain or obtain a valid Commercial Driver's License (CDL)
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements