Parts Manager

Summary:
The Parts Manager is responsible for running a profitable and efficient Parts department that meets strategic and operational goals and objectives. 

Responsibilities:    

• Directly responsible for the day-to-day operations of the Branch Parts Department
• Ensures the strategic and operating goals and objectives of the Parts Department are met while meeting established profit targets

Duties:

• Prepares operating and capital budgets for the Parts department, reviews on a regular basis and takes corrective action as needed
• The Parts Manager develops and implements an effective sales and marketing plan which meets department sales and profit targets while supporting company goals and objectives
• Consistently performs external environmental scans of truck parts market and adjust sales and marketing strategy accordingly to meet target goals and objectives
• Manages and controls the parts inventory level, ensuring an adequate inventory and efficient use of warehouse space
• Reviews department expenditures for accuracy, reconciles with vendor statements and provides payment authority
• Develops and maintains knowledge base of the retail and wholesale truck parts market
• Establishes and fosters relationships with outside sales representatives, vendors and parts suppliers
• Promotes effective communication between department and all other Branch departments to best serve customers’ needs
• Reviews vendor products, determines which lines to carry and negotiates profit margin
• Analyzes sales territory and customer purchase trends to develop effective strategies to build parts route sales base and overall profitability
• Interviews and hires parts department personnel
• Monitors computer inventory system for high and low usage items to optimize warehouse parts storage
• Trains and appraises parts employees to ensure acceptable productivity and adherence to company goals and policies
• All other duties as assigned

Education, Skills, Experience:

• Associate's degree (AA) in a technical field or comparable work experience; Bachelor’s degree preferred
• 3 - 5 years heavy duty parts sales or related experience with supervisory experience preferred
• Management skills to include strategic plan development, decision making abilities and program implementation
• Ability to display extensive product knowledge to customer and staff to assist with purchase decisions
• Supervisory skills in coaching, training and motivating subordinates to reach established department goals
• Must be highly organized, detail-oriented and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Ability to work well under pressure while assisting a wide variety of customers (both internal and external) and fostering relationships with key industry contacts
• Excellent written and oral communication skills 
• Computer, mathematical and customer service skills

Work Environment, Physical Demands:

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elements

CSM Job Standards Accountabilities:
Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand.  Communicate in spoken English well enough to be understood by others.  
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security:  Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site.  Follow appropriate security procedures.
Scheduling and Coordinating:  Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.