What are the responsibilities and job description for the Customer Service - Donor Support Technician (Bilingual – English/Spanish) position at CSL?
Bilingual (English and Spanish) is highly preferred.
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role
Education
High school diploma or equivalent required
Experience
(physical & mental requirements)
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role
- Prepares the autopheresis machine for the pheresis process.
- Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete.
- Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understand the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintain confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Will perform basic math calculations
- English/Spanish bilingual communication skills are highly preferred, with the ability to effectively communicate with and support a diverse donor population.
- Previous experience in a medical, healthcare, customer service, or donor-facing environment is preferred.
- Strong interpersonal and communication skills with the ability to interact professionally and compassionately with donors.
(physical & mental requirements)
- Understand, remember and apply oral and/or written instructions
- Understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach, bend, kneel and have high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Fast paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs