What are the responsibilities and job description for the Group Leader - Customer Service position at CSL Plasma?
Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Full Time
Location: Portage, Michigan, United States
Employer Reference: R-278286
Job Description
- Under limited supervision, responsible for training the reception staff and facilitating efficient donor flow through the center
- Following standard operating procedures (SOPs), assists qualified donors complete the screening process
- Educates new donors on the therapeutic products made from donated plasma
- Answers the telephone and assists in providing appropriate information to the caller
- Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff
- Maximizes donor flow by allocating staff and resources to appropriate task or center area
- Conducts daily calibration of equipment and resolves any issues; documents issue and replaces equipment as needed
- Provides guidance and technical training on processes and procedures to reception staff and other staff as required
- Supports center management by providing input related to staff scheduling, donor relations and technical procedure issues
- Ensures accurate recording of donor data in the electronic donor information management system as outlined in SOPs
- Follows all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
Qualifications:
- High School Diploma or equivalent vocational or technical training
- Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience
- Ability to perform basic math calculations
- General knowledge of plasma pheresis operation
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000 people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.