Human Resources Business Partner - Nursing

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.

Summary

The HR Business Partner (HRBP) serves as a strategic partner to Nursing leadership within the company, aligning human resources practices with clinical operations, patient care outcomes, and regulatory requirements. This role supports a high-acuity, highly regulated environment, focusing on workforce planning, employee relations, compliance, and retention strategies.

The HRBP acts as a trusted advisor to nursing leaders, ensuring a high-performing, engaged clinical workforce while navigating the complexities of specialty pharmacy operations, including adherence programs, patient support services, and payer-driven workflows.

Salary Range: $80,000 - $85,000/yr (DOE)

Schedule: (Hybrid; 2 days remote, 3 days in office/week) Monday - Friday, 8:30am - 5:00pm

Location: 5340 Legacy Dr., Plano, TX

Essential Duties and Responsibilities

Include the following. Other duties may be assigned, as necessary.

Strategic Partnership

• Partner with Director/VP of Nursing and Pharmacy leadership to develop and execute HR strategies aligned with clinical and operational goals
• Provide guidance on organizational design, workforce planning, and staffing models for specialty pharmacy nursing teams
• Analyzes trends and metrics in partnership with the HR team to develop solutions, programs and policies
• Translate business needs into HR initiatives that improve patient outcomes, employee engagement, and operational efficiency

Clinical Workforce Management

• Support recruitment strategies in partnership with Talent Acquisition
• Analyze turnover, vacancy rates, and time-to-fill metrics specific to nursing roles; implement targeted retention strategies
• Ensure appropriate onboarding and orientation processes for licensed clinical staff

Employee Relations & Performance Management

• Manage and serve as primary HR contact for all employee relations issues within nursing teams, including complex employee relations issues, investigations, corrective actions, disciplinary actions, and conflict resolution
• Conducts effective, thorough and objective investigations.
• Coach nursing leaders on performance management, documentation, and progressive discipline in compliance with healthcare regulations
• Support development of high-performing teams through leadership coaching and capability building

Compliance & Regulatory Alignment

• Provide guidance and interpretation on Human Resource policy, Federal, State and local laws and regulations and corrective actions.
• Ensure adherence to healthcare regulatory requirements (e.g., HIPAA, state board of nursing standards, accreditation bodies such as URAC/ACHC)
• Partner with Compliance and Clinical Quality teams to support audits, credentialing, and licensure tracking
• Maintain knowledge of labor laws as they apply to clinical staff, including wage/hour considerations

Engagement, Culture & Retention

• Support career pathways and development initiatives for clinical employees
• Partner with leadership to improve employee experience and patient-centered culture

Data & Analytics

• Utilize HR metrics (turnover, engagement, absenteeism, productivity) to inform decision-making
• Provide insights and recommendations to nursing leadership based on workforce data
• Track and report on key HR KPIs tied to clinical outcomes and operational performance

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong understanding of clinical workforce dynamics, including nurse staffing models and licensure requirements
• Knowledge of healthcare regulations and accreditation standards (e.g., HIPAA, URAC, ACHC)
• Expertise in employee relations, performance management, and conflict resolution
• Ability to influence and coach leaders in a fast-paced, regulated environment
• Strong analytical skills with experience using HR data to drive decisions
• Excellent communication and interpersonal skills

Education and/or Experience

• Bachelor’s degree in human resources, Healthcare Administration, or related field
• 5–8 years of progressive HR experience, including experience as an HRBP or HR Generalist
• Prior experience in healthcare required; specialty pharmacy, infusion services, or home health care experience strongly preferred
• PHR or SHRM-CP is a plus